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Qobuz albums removed from favourites reappearing (again)
Ubiquiti Unifi
I focussed by duplicates > Qobuz > selected all > remove from library
All 1774 Qobuz duplicates are now slowly being added back into Roon and making my Roon Server very slow.
Also the single core at a 100% (98%) is occurring
I’ve sent a Dropbox link to @noris of a video showing this
Still seeing a single core being max’d out randomly
Wondering if related to this
That’s a negative. Disabled all zones, everything and still occurs.
Hey @Menzies,
Thanks for writing in! Sorry to hear you’re running into these Qobuz issues, we’ve recently worked with Qobuz to rid most users of similar issues - could you please share a few examples of tracks that seem to reappear after you’ve removed them?
We’ll enable diagnostics to take a closer look at what might be going on. Thank you!
Hi @benjamin
I’ve added my Qobuz account back into Roon. I did a library clean up after removing the account. It’s now finished adding and identifying.
In doing all this a single cpu core has been at 100% and is still such after several minutes before it’s not. Normal, compared to 1.8, no as I had even cpu core use.
If I select the Pixies - Head Carrier album and ‘remove from library’ it is removed, and confirmed removed from my Qobuz favourites in the Qobuz app. Takes about 20 seconds to show accordingly.
If I focus on duplicates, Qobuz (1788 albums), select all and remove from library, it does appear to do so after an unholy amount of time………but then if I check the Qobuz app they have not been removed.
If I go to library maintenance it doesn’t reflect that they’ve been removed.
They are yet to return though.
Observations thus far
a) a single album removed from library is removed and also disappears from my favourites inside the Qobuz app
b) also removed from My Qobuz Favourite albums in Roon
a) batch remove from library they get removed but not as favourites in the Qobuz app.
b) not removed from My Qobuz Favourite Albums in Roon
This time around they haven’t repopulated as per my OP.
So why is a single album removed from both Roon and Qobuz app, but batches are not?
A reboot of my Roon Server and still they have not reappeared.
Hmm! Good but puzzling.
This install of Roon isn’t through DietPi, but the Roon Server Linux installation method.
And now they’re all coming back.
Really really bloody annoying this.
During some testing, looking at other issues with Roon I decided to login to my Tidal account.
I’ve just done the same focus on duplicates and Tidal. 1951 albums. Removed from library.
They immensely started re-appearing.
Hi @Menzies,
Please upload a copy of your current database (RoonServer folder on the relevant machine) at your convenience. We’ll need to reproduce this particular symptom in-house to proceed.
Thank you!
Thanks @connor
menzies_db_old.zip - from the weekend but I suspect it’s corrupted
menzies_db_new.zip - from now
menzies_logs.zip - from now, I don’t have any from the weekend.
You’re likely to see corrupt tracks in the logs. I went through these albums and they have been removed from library. Corrupt as they were missing their times in their metadata 
.
I’ve repeated my steps in hope to get the logs to show the events. Started at 01:08 UK time.
I removed 1552 favourites from my Qobuz library within Roon. The Qobuz app still shows them though.
Alas, after 50 mins, the removed favourites are yet to reappear. I could replicate this each and every time. Qobuz app still shows them.
Earlier, I tested a smaller batch of around 70 albums. These were removed all the way back to the Qobuz app.
Another issue I keep seeing is via Qobuz > My Library > Favourite Albums > More - select all and it only says 530. This is quite regular. Some times less.
I’ll follow up later. If they remain gone I don’t want you guys wasting time going through the uploads.
Morning update @ 07:23
Prior to zipping up my db, I cleaned my house. I cleaned up unidentified albums and corrupted files.
These ‘removed from favourites’ have not returned. Which is good but puzzling. My only thoughts to a connection are;
Having removed from my library a few local unidentified albums is a pain, as I like them, it forces me to do something about it.
I’ll leave this with you @connor and support/dev teams for now. I’m not keen to undo this for testing purposes.
Maybe the dev team could introduce a toggle setting for a user to choose ‘ignore unidentified albums’ from metadata refresh or ‘stop metadata refresh occurring due to unidentified albums’
Update and bad news.
They have all reappeared 
Tonight I removed a few smaller batches of duplicates from my Qobuz favourites. They’re back.
Remove a single album and it remains gone and goes from the Qobuz app.
My only workaround here as suggested to me by @CrystalGipsy is to export these duplicates and remove them from Qobuz via Soundiiz.
This is likely the steps I’ll take but does render part of Roon permanently non functioning
Hi @Menzies,
We believe we’ve pinned down the failure mechanism for Qobuz deletions uploading from Roon to their API. There’s a hard object limit to the deletion event accepted - development has a ticket to create a way to more gracefully manage this limit.
In the meantime, small batch favorite deletions (like the 70 tried above) will be the workaround. If you need to delete more objects than this from Qobuz Favorites, use their app or web player directly to bypass the API.
We’ll mark this Ticket In for now. Thanks for your help!
Thanks @connor for the update 
Some interesting findings for Team Roon.
I removed my local storage device and logged into Soundiiz and I made a copy of my Qobuz favourites.
I then performed a full cleanup and removed all my favourite albums in Soundiiz. I don’t do tracks and playlists normally so there wasn’t anything to clean up here.
In the Qobuz app all the favourite albums were gone. Result.
I returned to Roon and performed a manual resync. I slowly saw everything disappear. Result.
I forget if I logged out or simply disable Qobuz in Roon. Via library maintenance I cleaned up further and also cleared the cache in setup.
I went back to the Qobuz and added my purchases back to my favourites. Took a while 
.
In Soundiiz I transferred my Bandcamp purchase library.
In total at this stage the Qobuz app was showing 244 albums. Soundiiz reflected this (a good number of Bandcamp releases aren’t available on Qobuz).
I logged in/enabled Qobuz in Roon. Quite quickly the albums were getting added. It then continued to add 792 albums 
.
Based on the Qobuz events yesterday, this was after they posted it had all been fixed. These additional favourites were original favourites of mine.
I logged out of Qobuz. Via library maintenance nothing showed as removed .
I went one step further and made a fresh DB.
Added Qobuz and these 792 albums appeared.
I then deleted both old and new databases entirely.
All 792 albums reappeared when it should only be 244.
I have now added another source or favourites to Qobuz (CD/vinyl catalogued in Discogs). A total now after trimming a few out is 1062 in the Qobuz app, confirmed in Soundiiz.
Roon sees 1530. The difference here is different .
Ok, taking things to the final stage. I did a full wipe of Roon Rock and performed a full fresh installation. One assumes during the formatting stages it nukes all files on the m.2.
On a full fresh installation Roon still sees 1530 albums.
I’m thinking, based on another thread regarding a deleted profile, that some library information is being uploaded to Roon’s servers that shouldn’t be. I did have a few tags, but these haven’t been restored.
As it stands I’m baffled by this.
Wondering what the Dev team are seeing on this.
(Ahem! LMS, Audirvāna & JPlay show the correct amount)
