Qobuz connected but no albums listed (ref#U76N1X)

[SullyCuse]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Connected to Qobuz, but no albums listed

Tell us about your home network

· I am connected to Roon, and can access my local files. I am connected and logged into Qobuz, but can't see albums when I click on them from my library.

[Jim_F (Minimalist)]

Did you go to Roon - Settings - Services and connect to Qobuz there and choose a resolution setting? If you just did this, you can also go to Roon - Settings - Services (Qobuz) - Edit - Sync Library Now.

[SullyCuse]

Yes, I disconnected from Qobuz and then reconnected. Now when I do find a Qobuz album in my library, and try to play it it, I get "Too Many Errors. Stopped playback.

[Jim_F (Minimalist)]

Roon Support is probably going to ask you to describe your setup including internet provider, network setup, Roon core device, how is it connected to your network, Roon end-point, how is it connected, etc. etc.

PS - I’m in metro Atlanta also.

[alex_h (Alex)]

Hello @SullyCuse,

Thanks for sharing your issue with us.

We have analyzed the diagnostic report from your system and found repeated errors indicating a connectivity block:

(ConnectionReset): The SSL connection could not be established

Warn: [easyhttp] … web exception without response: socketmsg

These errors suggest that something on your network or machine is forcibly preventing Roon from establishing a secure connection to our services.

Recommended Troubleshooting Steps:

1. Disable VPNs: If you are using any VPN software on your Windows machine or at the router level, please disable it temporarily.
2. DNS Settings: Try changing your DNS settings on the Windows machine to Google DNS (8.8.8.8 and 8.8.4.4).
3. Firewall: Ensure that your Windows Firewall (or any third-party antivirus firewall) is not blocking Roon. You can try temporarily disabling the firewall or confirming that Roon.exe and RoonServer.exe are added to the exceptions list.

Network Topology:

Could you also please confirm your network setup? Are you connecting directly to an ISP modem/router, or are there additional switches, mesh nodes, or access points involved?

Thanks.

[SullyCuse]

It seems it was a networking error. Talked to a friend and he had me reboot everything in a certain order and everything works well now.

So, my issue is resolved.

Thanks

[alex_h (Alex)]

@SullyCuse ,

Thanks for confirming the solution.

Enjoy your music.