Qobuz disconnects repeatedly

Roon Core Machine

MacBookPro 2012 with Lubuntu 20.04, Intel Core i7 2620M 2.7GHz and 8GB RAM.
Roon core installed with the convenience script and updated just before posting.

Networking Gear & Setup Details

ISP modem (Livebox) | No VPN | Ethernet linked

Connected Audio Devices

Not relevant. Node2i, raspberry pi 4 and others

Number of Tracks in Library

Not relevant as it’s concerning Qobuz. Approx 100k tracks.

Description of Issue

Qobuz keeps disconnecting and it’s impossible to reconnect except if I restart my modem.

I can confirm after it gets disconnected it’s impossible for me to connect to my Qobuz account from any device (from the browser or the application) except if I change IP (LTE or VPN).

I suppose Roon tries repeatedly to connect until I get IP banned from Qobuz.

Hi @Jean-Marc_Ackermann,

Well, that’s no good. I’m sorry your listening routine was interrupted.

I went ahead and enabled diagnostics for your account and see that when Qobuz tries to connect and authenticate you, errors are occurring. There are also a couple of other errors attempting to load your devices list.

Let’s try some basics. If you go to Settings>Services does it show that you are signed in to Qobuz? If so, please hit edit and then logout. Restart your core device, re-launch Roon, and go back to Settings>Services to sign back into Qobuz.

Will you let me know if anything changes after trying this?


This topic was automatically closed 45 days after the last reply. New replies are no longer allowed.