Qobuz drop out but when playing from library no issue

[Jason_Croft1 (Jason Croft)]

Roon Core Machine

Networking Gear & Setup Details

Virgin media hub

Wifi

Connected Audio Devices

Chromecast audio

Number of Tracks in Library

22000ish

Description of Issue

Playing from my hard disk library no issue
I only have a issue when trying to play from qobuz
Only the first few seconds play before play back stops
Sometimes playback fails fully and very rarely the track plays with no issue.
Not sure if I have done something wrong or it is a qobuz issue.
On qobuz if on the album page I chose to play the whole album I have no issue with playback.
It is only when chosing individual tracks does playback stop after a few seconds.
I type too soon, just had cut off when chosing album.
I did think it was wifi drop out but if playing
From my own music library on my PC I have no audio drop outs, it is only with qobuz do drop out occur,
When I say audio drop out the track stops playing.
It is not that it plays but no audio.
It just stops.

[ashley]

Hey @Jason_Croft1 please accept our sincerest apologies for the delayed response, it certainly was not our intention.

I wanted to check in to see if you were still having issues accessing Qobuz titles?

If so, have you attempted to connect your Core device directly to the router via a wired connection? Could you please try this and see if the same behavior occurs?

At that point, we’ll recommend a DNS change.

We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?