Qobuz 'Favorite Albums' not showing in Roon 1.7

[Tim_Chapman]

I would not say that, Johan.
The odd thing is that ALL of my Qobuz favourites can be accessed from the main area (‘overview…all albums’) and Roon is having no problems plating the Qobuz favourites.
My issue is that these favourites are struggling to show up within the Qobuz section of the Roon application - it is only a cosmetic issue.
I have found Roon technicians to be very responsive and they always deal with my specific issues promptly (as can be seen by Noris’s responses above.)
I have tried many alternatives but always come back to Roon - an excellent application and mutli-room service.

[noris]

Hi @Tim_Chapman,

I took a look through your diagnostics and I’m not noticing any specific signs as to why this behavior is occurring. As a follow-up step, I suggest that we set the old database aside and verify if this occurs with a fresh database. Can I please ask you to perform the below instructions?

• Make a Backup of your current Roon Database
• Exit out of Roon
• Navigate to your Roon’s Database Location
• Find the folder that says “Roon” or “RoonServer” depending on your install type
• Rename the “Roon” folder to “Roon_old” or “RoonServer” to “RoonServer_old”
• Restart/Reinstall the Roon App to generate a new Roon folder
• Verify if the same issue occurs on a fresh database without restoring the old backup

[Tim_Chapman]

I’ll do this tomorrow.

had shifted back to a ROCK (well MOCK!) core setup and this made no difference, but will try your suggestion on this setup.

Thanks Noris.

[Tim_Chapman]

OK Noris… I restarted/refreshed the RoonServer folder on my server. Fresh folder.

I also completely uninstalled and reinstalled the Windows 10 app to make certain that nothing was happening here.

Sorry to say, but the problem remains.

Interestingly I have found the following:

1. All Qobuz favourites (added to library) albums were brought into my library
2. I have 4013 albums indicated on the Overview page but 3923 albums indicated on the ‘Albums’ page
3. On the Qobuz section of the Roon desktop app, Roon manages to show (consistently) only the 30 latest albums in the ‘Qobuz favourite albums’ section. The ‘whirling circular arrow’ did look as though it was working hard, but it really isn’t!
4. On trying to refresh the page, I get the ‘you don’t have any favorite albums’ statement AND the network error message.

I can only conclude that we have a localised (UK?) issue in the Qobuz update routine related ONLY to the Qobuz section of the desktop App. Communication is taking place when pulling in albums for the library, but it fails to take place when updating the Qobuz favorite albums section of the Roon desktop app.

It is NOT an issue with the server app.

[noris]

Hi @Tim_Chapman,

Thanks for testing the fresh server. I’ve followed up via private message for next steps.

[Tim_Chapman]

Ditto. Been happening for a while, so much so that favorite albums, within the Qobuz section of Roon, don’t show up at all or come up short.
I did get Roon to investigate it, but they could not replicate the issue from their end (even using my Qobuz account). Must be some sort of UK net issue.