Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Description Of Issue
As in the title! Since 1.7 my Qobuz favourites do not show up in the Roon section ‘Qobuz/My Qobuz/Favorite Albums’
Refreshing makes no difference - only results in ‘having problems connecting’ error - and logging out/in of Qobuz also fails to solve the problem. The exact same problem occurs on whatever device I am using (Mac OS, Windows and Android).
Can you confirm if you have any backups of your Roon database or if you haven’t made many edits? I wonder if reinstalling Roon in this case will help with the issue. If the install doesn’t help, we can take a closer look at the DNS servers aspect.
Sorry to hear that clearing the cache didn’t solve this issue permanently. The next step here would be to take a look at diagnostics when this issue occurs, but before we do this, can you please reproduce this issue and note the exact local time + date when you see it occur (e.g. 12:16PM on 1/10/20) and let me know this info?
I have enabled diagnostics mode for your account and what this action does is automatically upload a set of log to our servers for analysis. Once these logs are received, I will add them to the review queue.
While analysis is occurring on our end, can you please provide an additional piece of info here to better understand this issue? How many album favorites do you have in Qobuz?
After upgrading to 1.7 Roon is unusable for me and since I play all my music from streaming services. Looks like Roon have some serious problems and it takes very long time for for the team to identify the issue and so far no findings are reported.