Qobuz Hi-Res Tracks Not Playing in Roon (ref#5JQ3YC)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Certain tracks from Qobuz won’t play thru Roon, often these are hi-res (192). However they will play if I use the native (Naim) playback/interface app

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· Naim 222

2

Hello @davidsb1 ,

Thanks for reaching out to us.

We are sorry to see that you are facing such a problem.

Could you please share with us an exact time stamp and the name of the track that was playing when the problem happened ?

This will allow us to investigate issue precisely.

Thanks.

3

Hi Alex

thank you. I will replay the playlist and see if the issue repeats itself. If so I will screenshot and send it onto you.

Regards

4

Hi @davidsb1,

The Qobuz API was facing some infrastructural problems that Qobuz has since resolved.

Certain Qobuz tracks (including a large portion of their hi-res catalog) were failing to play via the API; this meant playback would suspend at 0:00 or fail entirely within Roon. The Qobuz team fixed this just before you first posted here, so we want to check to see if you’re still encountering any playback issues at this time.

If so, please share the name of the track and our team can pinpoint the issue in logs. Thank you!

5

Hi there, thanks so much for your message and for throwing light on the exact issue I was encountering. Over the last few days I haven’t hit a problem but also haven’t spend so much time with Roon. I will jump back into the hi-res world and report back if I hit any further issues.

Thanks again for the message

Best wishes

David

6

Hello @davidsb1,

You are very welcome! We are glad to hear that the explanation made sense and that things have been running smoothly for you over the last few days.

Since Qobuz has fully resolved that API infrastructure issue on their end, you should be able to dive back into your high-resolution catalog without any further hiccups.

We will go ahead and close this thread as resolved. In case of any issues, please feel free to open a new one.

Happy listening!

7

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