Qobuz Integration suddenly broken

Support
1

Core Machine (Operating system/System info/Roon build number)

Roon Rock Version 1.0 (build 227) stable
Roon Server Version 1.7 (build 667) stable
Roopie Roon Bridge 1.7 (build 571)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Raspberry PI 3 WIFI to Synology DS218j NAS via Fritz Box Router

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

USB (from Raspberry PI) to RME ADI2 Pro FS

Description Of Issue

Qobuz Integration suddenly broke, can log in but content won’t load or play. Getting a timeout after a while. Reboot and login/logout didn’t work. Please advise.

3

Hello @Michael_Lihl, do you get this same result on your remotes? If you change your default browser on a remote does this still occur?

4

Yes, this occurs on any remote and no idea what’s causing this. Roon has become essentially non-usable for weeks because of this.

5

I am having the same problem. I logged out of Qobuz on Roon and logged back in, but no change. Still won’t pull anything.

6

Hello @Michael_Lihl, did you try changing your default browser? How about disabling your firewall? Lastly, do you have any issues logging into Qobuz outside of Roon?

7

Qobuz works from anywhere (native app, also Audirvana) - just not Roon. Yes, FW is disabled temporarily and I also changed the default browser. Nothing works.

8

Hello @Michael_Lihl, how is the server connected to the router? Also, what router do you have?

9

Server is connected to Fritz Box router via Ethernet.

10

Hi @Michael_Lihl,

Can you try to log in once more and make a note of the time it fails? After that, send us over that time and use the directions found here and send us over a set of logs using a shared Dropbox link. We’ll take a look and see what might be occurring here.

Thanks!

11

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