Qobuz not working in Roon since yesterday

Support
1

Core Machine (Operating system/System info/Roon build number)

Windows Server 2019, Ver1809, Intel i7 -8.700@ 3.2GHz, Roon Core 1.8 (build 884)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet, 1Gbit/s WAN connection

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

exasound s88 with RAAT/ Ethernet

Description of Issue

Since yesterday Qobuz is producing errors when playing an album (Tidal works fine!). I can select an album, but when playing it, it says (original: Die Wiedergabe wird unterbrochen, weil ein Titel nicht geladen werden konnte. Zu viele Störungen, Wiedergabe gestoppt): “Too many interferences, can’t play track”. I have logged-on and off Qobuz and have even changed the password in Qobuz.

Is there a general dysfunctionality with Qobuz at the moment?

Cheers, Ralf

5

In the meantime, the problem has resolved itself. I have got no idea why it happened and why it has ceased to persist.

6

@Ralf_Hoellmann Is it possible that the Qobuz bitrate for some music is too high for your internet connection?
I myself live in the countryside with a slow ADSL and sometimes have this same problem.

7

You may want to check out https://uptime.com/qobuz.com when problems occur, since there might be a coincidence with Qobuz service outages…

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1 Like
8

Measured download speed is 950 MBit/s… I am a bit sceptical about my ISP (Vodafone). It appears, when there’s lost of traffic, they block high bit rate streaming.

9

I have subscribed to it. Thanks!

10

Roon was having issues with its cloud services yesterday that might have been the reason.

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