Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· Qobuz
Have you tried logging out and back in again to your streaming service in Roon Settings?
· Logging out and back in had no impact, the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· 30 seconds ago. Any track I have tried has this error.
What are the make and model of the affected audio device(s) and the connection type?
· Taiko Extreme Server (core), Naim ND555 (streamer), Roon App access through iPhone 13 Pro
Describe the issue
Set-up is a Taiko as core, Naim ND555 as streamer. Using Qobuz through Roon, when I try and play a track, I get the error message "This track is not currently available from Qobuz. Too many failures. Stopping playback". I have tried all the fixes currently suggested using Google but to no avail. Any help greatly appreciated.
Hi @october14,
Thanks for writing in to ask us about this issue. I think the best way to proceed with troubleshooting is to take a look at your Roon server logs. Can you please use the directions found here and send over a set of logs to our File Uploader?
Thanks for the update! We’re seeing something odd from Roon Server logs - Roon is reporting an incorrect local date:
Info: [1] Local time is 9/15/2025 8:43:57 PM, UTC time is 9/15/2025 6:43:57 PM
Can you confirm the system clock on the Windows machine is set correctly? If the system clock is consistently incorrect, even after adjusting, the BIOS clock may be misconfigured.
This could very well be triggering Qobuz related playback errors as well, for example:
Warn: [Broker:Media] [qobuz] [http] error result from http request: {"message":"Invalid Request Timestamp parameter
Hi Benjamin thanks for looking at the logs. I think part of the problem may be that I had Roon on my Windows PC a few years ago, I stopped using Roon, and am now coming back. Now however I am using Roon on my iPhone 13.
I have uninstalled all versions of Roon on my Windows PC, but is it that the streamer or server are still trying to talk to Roon on my PC, hence the failure? Just before uninstalling everything this morning, I tried to boot up Roon on the PC but I just get a blue spinning circle.
I have now uploaded another log file recreating the error this morning, but after uninstalling Roon and Roon Server from my Windows PC. The snippet below relating to the Qobuz track failure.
Hi @october14,
Thanks for showing those snippets to us. In our diagnostics we still see the system clock issue that @benjamin mentioned in his post. Do you have a different computer that you can test out as a Roon server?
What are you using as a Roon server after you uninstall it from the Windows computer?
Hi @october14,
Since the Taiko is your server right now it probably is the source of the clock problem. I did notice the our system shows contact with a Windows 10 server named “EXTREME20082” signed into your account 13 minutes ago. Was that you testing a different computer?
Yes that was me - I need a Windows Roon UI to buy albums from Qobuz to transfer to the Taiko core. It’s not obvious this is possible through my iPhone.
I have raised a separate ticket for the Windows Roon issue I am experiencing (blue spinning circle), though this may be related to the Taiko clock also.
The base operating system of the Taiko Extreme is the Windows 10 RoonServer that we are noticing in our diagnostics. Since it sounds like you don’t have any access to the onboard operating system, perhaps Taiko support would be able to make the time/date adjustments, I would reach out to them directly. Let us know how this goes!
