· "Qobuz media is loading slowly. This may indicate a networking or connectivity problem". This occurred immediately following Roon Nucleus prompting me to upgrade the Nucleus. Now Qobuz plays for 3 seconds and then I receive the above message. I'm no longer able to use Roon to stream music from Qobuz to Weiss 501 MK2 Dac.
Tell us about your home network
· Orbi Router connected directly to Paul Pang Quad Switch
Logs show the local buffer stalling as Roon servers content to the DAC after downloading it from the Qobuz API. Your Roon Server gathers the audio data, but it can’t serve it quickly enough to the endpoint across the network.
Does this only occur with content above 48kHz, or can you reproduce this issue with lower-quality streams from Qobuz, as well?
Does this occur if you play to System Output or another local endpoint instead?
Where is your server connected to the network relative to the topology you shared? Is it hardwired to the main router, the switch, or to a node?
We’ll watch for your reply and proceed from there. Thank you!
Thanks Connor!
This issue effects all content. When streaming any music from Qobuz, the song is skipped within 3 seconds and starts playback of next song. This will occur for all music in a playlist. I tried several playlists.
I can successfully play music to Sonos Amp but not Weiss 501 MK2 Dac.
The Nucleus One is connected directly to the Router (Orbi) in the Basement. The Router is hard wired directly to Paul Pang Quad Switch (PPQS) and the PPQS is hard wired directly to the Weiss 501 MK2 Dac. Everything worked relatively fine until I updated Roon software last night with the latest update. That is exactly when the system stopped working.
I was planning to clear cache on the Nucleus and if that does not work I was going to reinstall the Roon software to see if that fixes the issue.
We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.
You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.
Thanks for the follow-up. The pathway you’ve mentioned would be separate from the CDN issues affecting certain Qobuz tracks and geographies. This is particularly try if you’re reproducing the same symptom on the Weiss DAC with local tracks and not Qobuz content.
Just to clarify, you only experience dropouts of any kind on the Weiss, and not other wired endpoints?
Logs show sustained throughput shortfall accumulating at the Weiss and overwhelming the buffer when hi-res Qobuz files are playing. Here’s what it looks like:
In this case, the Weiss never stays far enough of the data stream for the buffer to be reliable. Before long, the dropouts overwhelm the audio stream and Roon is forced to stop the track to avoid corrupted playback.
Please try disabling all DSP in MUSE for this endpoint and see if can still reproduce the dropouts. Try bypassing the managed switch temporarily; this DAC is request four channels of high-resolution audio, which might be tickling flow-control and traffic management features that are now inadvertently interfering with Roon. There’s a huge amount of data passing over the network and we want to test with as simple a pathway as possible.
