Qobuz playlists not syncing on new Roon core (ref#JCDG58)

Support
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Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I switched to a new Roon core and my Qobuz playlists will not sync. They are still available in Qobuz but not Roon.

Tell us about your home network

· Telus fiber to the house. All ethernet in the house. Use a SoTM network switch. No trouble with ethernet.

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Hi @Atanarjuat99,

Thank you for posting,.

First, please try signing out of your Qobuz account and back in from the Roon Settings → Services page. Force a sync from that page once you’ve signed back in.

From there, restart RoonServer and let us know if you’re still not seeing any Qobuz content populate.

When you migrated between RoonServers, did you restore from a Backup to the new machine from your previous machine per this guide? Or did you create a new RoonServer from scratch?

We’ll watch for your response.

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Hi Roon team, I had already tried all of those tricks, following your database suggestions. But today, I did the whole sequence again. Simply no Qobuz playlists showing up. As I reported, they are all still in Qobuz when I open the app.

As for the migration, unfortunately I lost my backup as I had formatted the drive for MacOS and the backups had not been working. So I started fresh - which is usually fine except now Qobuz playlists are missing.

Is this possibly an API issue with Qobuz?

Thanks in advance, Nadine

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PLEASE respond to my response. Qobuz playlists still not syncing. Thanks, Nadine

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Hi @Atanarjuat99,

Thanks for your ongoing patience here! We’re a small team and respond as quickly as we can.

For a next step, lets see if clearing your server cache helps:

  • Exit out of Roon
  • Stop RoonServer
  • Find and open your Roon database
  • Navigate to RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs

Thank you!

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@benjamin Thanks for getting back to me. You cannot clear the cache on a Grimm MU2 as there is not access. However, I just recreated my playlists in Qobuz. I do not think they were ever going to sync as I created them in Roon so there was only a mirror of them in Qobuz. I am simply going to be better about backups and never start a Roon server from scratch again.

Best Nadine

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