Qobuz refusing to login [Qobuz outage - service being restored]

Support
1

Roon Server Machine

Intel Nuc 10th Gen i5 running Rock

Networking Gear & Setup Details

Ethernet Network to NUC from Orbi Wifi network

Connected Audio Devices

Arcam SA30, Matrix Audio Mini I-Pro 3, Bluesound PowerNode

Number of Tracks in Library

88,000 tracks

Description of Issue

Roon is currently refusing to login to Qobuz,
The Qobuz web site is working fine using the same email and password.
I have restarted the Roon Server, but that has made no difference.

Server setup is all up to date as below

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Here is the screen shot

Screenshot 2024-02-08 193827
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3

Anyone else seeing issues with Qobuz as when browsing their website I just got the following

image

4

It’s kind of working for me - but appears to be a bit spotty. I had one ‘login failed - retry’ message come up but ‘retry’ worked fine and music is now streaming.

1 Like
5

Thanks Wade, I can see the web site is a mess for me in the UK.
Can’t browse the library search the sales or anything useful on their web site.

It was the failed login message that alerted me too it.
I will try again in a couple of hours as now Roon has logged me out.
I mostly use it to try new music which is a Friday and Saturday task so normally I might not have noticed for a while.

Never a good sign :grin:
image

6

I was repeatedly getting the login error starting around 10am PST.
Retrying didn’t help.
Tried logging out and in again.
Now I see “unexpected error”.

7

Same here.

8

Same here.

9

same here can’t login through Roon or through the Qobuz website or through the Qobuz app

10

Same here…

11

JUST tried. Cant sign in Qobuz

12

it’s baaaack

13

Phew… almost got my vinyl out.

1 Like
14

Got reports from uptime.com shortly after seeing Quiz failures … but everything good again … phew!

Screenshot_2024-02-08-20-04-51-64_e307a3f9df9f380ebaf106e1dc980bb6
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Screenshot_2024-02-08-20-31-26-28_e307a3f9df9f380ebaf106e1dc980bb6
Screenshot_2024-02-08-20-31-26-28_e307a3f9df9f380ebaf106e1dc980bb61080×2400 164 KB

2 Likes
15

Thanks All.
I did manage to play a couple of vinyl while it was out :grinning:

17

It may be on catch-up in your region.
I just logged back into Qobuz on Roon and it worked fine for the first time

18

Ok thanks, in PA
Anyone know why it was down?

20

Is that 20% off server uptime, as it’s a bit hit and miss at the moment :roll_eyes:

24

Still can’t get in Qobuz app, but got in Roon ,
Mmm

25

Hello All,

Thank you for the reports. We are in communication with Qobuz regarding this issue and it appears that the outage is happening on their end. The Qobuz team is actively working on restoring service, and it appears that at least partial functionality has already been restored.

4 Likes
26

On and off here too.