Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Fritz 3272 modem-router … the Fritz is one of the best available, all other equipment are connected without any problem… the NUC is connected via LAN Cat6.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Description Of Issue
… just to inform you that every 4 - 5 days I have to re-type in the Qobuz account password as it gets lost
is it Qobuz supplying a ■■■■■■ service or Roon that is having troubles ?
In the past I never faced the same situation but in the last month already happened not less then 4 times
thks for your kind attention
update: something nice happened few minutes ago… my internet connection went down… then restarted… then opening the Roon interface on the tablet I got message about connection lost with a server, being impossible to reconnect the server (the WiFi was running perfectly fine with a speed of 144Mbsec) I restarted the tablet and… both Tidal and Qobuz account password were lost !
Is this something you want happen or malfunctioning situation?
Why password about services do not remain stored in memory in the Roon/NUC I have here?
the prompt is only about Qobuz and Tidal, yes all hardware is updated… last router update is one year old and no other update are available, Rock and the tablet has been updated to the very last release every time a new release was available (“cucina” is rookie based and my main dac is connected to MA X-spdif2 connected to NUC)
right now… it happened that roughly one hour and half ago the router restarted the ADSL connection, I was watching Netflix and it goes in standby for roughly 30 sec and then restarted
Joining now the place where I’ve my NUC running Rock the led on the usb-spdif converter is green, that means that a connection with the NUC is active… but opening the Rock interface on my tablet that is what I got … so it lost the Qobuz login psw and didn’t restart playing radio streaming (it was running before) … to run that radio station no password is required
I’ve checked right now and not only password but also user id has been lost in Qobuz access… in the modem-router history I can see there as been a disconnection roughly 6 hours ago, maybe that is the moment when the trouble occured
thanks for help, unfortunately at that time there is almost no load, estimated time is roughly 5 am, at that time we are all sleeping… wifi is disabled during night time (till 7am) and nobody is using internet, so almost no trafic… no load… no heating… nothing
the router is also brand new as I bought it three years ago and Fritz replace it with a new one under warranty (wifi transmitter fault) rougly one month ago
imho the problem is not the router but something that happen when internet supplier disconnect/reconnect the line (that is something normal that sometimes happen)… but again… are Qobuz user and password saved inside Roon Rock? if yes the modem is, in any case, not involved… if are not saved inside Rock configuration parameters (why?) then the software should download from Roon servers when internet connection is on again… and again the modem router, imho, is not the point
All right Paolo,
but can you make sure then that you have given the right name for your FritzBox here?
This Box 3272 from 2013 has not been supplied with updates for 3 years and general support ended in January 2018.
End of Maintainance see here:
Probably not enough for your requirements.
All the best.
Thanks for sending those logs over! I have requested QA to review the logs provided, and one of the first things they noticed is that there is an alarming amount of networking issues, more frequent than just the one-off 5AM reset you mention.
It appears you are also having issues with logging into your Roon account as well, not just TIDAL and Qobuz. When Roon tries to log into services and it fails multiple times, a side effect of this behavior can be the issue you are seeing.
My suggestion for you here would be to resolve the intermittent networking behavior you are experiencing. The simplest test would be to use another router and place the current one in “modem-only” mode.
Do thank you to you and your colleagues for helping me
I will start replacing the SMPS of the router with a new one as now I’m having doubts about its reliability, in the mean time I will clean all the RJ45 connectors with a contact cleaner and treat them with Deoxidise Gold 100 to prevent oxidation and improve electrical connection… let’s see if something will change in better.
If not as second step I will add an additional router as for your suggestion
just a small update after some days of test… the problem about internet disconnection was not from my hardware but from service supplier… after some test , and with the Fritz diagnostic open in front of me, I called the technical service of the supplier to ask them to check about possible failure in their cabinet… a technician would had to call me back to check/test all my hardware (how? It’s a mistero!)
Nobody called me… but suddenly the line is back extremely stable … and works flawlessly with my Fritz 3272 (the model, Axel, is correct)
If Roon started working again after the ISP call, it sounds like Fritz made some remote changes to your system, hopefully this will allow the connection to remain stable now! It sounds like the issue is resolved, so I’ll go ahead and mark this thread as solved, but if you have further issues with Roon, please just let us know, thanks!