Qobuz shows album, Roon connected to Qobuz does not show album

[William_Tomlinson]

Roon Core Machine

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

I can logon to qobuz directly and can find this album: Charles Overton Group - Convergence
My Roon shows it is connected and logged into Qobuz but does not show this album for play. I have already manually synched qobuz within toon twice. Album was released in 2017.
Can you help me understand why roon will not show/play albums listed in qobuz?
More information: If I logon directly to Qobuz and add the Charles Overton Group - Convergence album to a playlist, then close Qobuz, open Roon and then navigate to my Qobuz account and look at my Qobuz playlist I see the album songs listed without any metadata and I can play the album. When I do a Roon search for the Charles Overton Group it comes up and shows that there are no albums to display. Could the issue be that Roon’s metadata centric search is unable to render what is available on Qobuz?

[benjamin]

Hey @William_Tomlinson,

Ben here with the support team, thanks so much for your patience while we work through each thread! Following up here I wanted to check in if you were still having issues with this specific alubm?

I just checked and was able to pull up Charles Overton Group - Convergence on my end without issues, so this is indeed an odd case. Could you share a screenshot of when you’ve added the record, but don’t see any metadata with it?

Does this happen on other Roon remotes, or just your Windows core device?

With that, I’ll need you to fill out the rest of the necessary system info, including your networking setup. Thanks!