Qobuz Skipping Tracks During Playback (ref#AA2M0W)

[Jason_Adriaanse (Jason A)]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 15:32 Chinese time on the 22nd Jan 2025

What are the make and model of the affected audio device(s) and the connection type?

· Qutest DAC connected to NAS via USB

Describe the issue

Qobuz keeps skipping tracks

Describe your network setup

Using local ISP supplied router to connect to NAS although the connection to the outside world might be impacted by Chinese ships "accidentally" cutting cables running into Taiwan

[Jason_Adriaanse (Jason A)]

Edit

Setting streaming quality to “CD 16-Bit” has helped things but I would prefer to stream in hi-res

[benjamin]

Hi @Jason_Adriaanse,

Thanks for writing in!

We were able to enable diagnostic mode for your Roon Server, and observed many network related dropouts during playback, eventually leading to :

Warn: [Broker:Transport] [zone Qutest] Track Stopped Due to Slow Media

@Jason_Adriaanse

Setting streaming quality to “CD 16-Bit” has helped things but I would prefer to stream in hi-res

This all points to connection inconsistencies within your network. I’d look at simplifying your setup, and ensure you have a direct ethernet connection from your server machine to your router, and if possible, your endpoints as well.

Does the same issue occur when playing to the system output of one of your remotes?

On top of this, we also saw log traces pointing at another, separate issue related to Qobuz. Our team is working on a fix for this, but I wanted to share the tracking thread incase you want to see any updates shared:

Qobuz albums missing from library but present in My Qobuz [Ticket In]

This is not good enough. We need more update about what’s going on and an ETA for the fix. If this is caused by your latest update, you just need to bite the bullet and roll it back. We additionally demand compensation in the form of extending our subscription expiry by the number of days this issue has been hindering the use of the system.

Thanks!