Qobuz Skipping Tracks During Playback (ref#AA2M0W)

[benjamin]

Hi @Jason_Adriaanse,

Thanks for writing in!

We were able to enable diagnostic mode for your Roon Server, and observed many network related dropouts during playback, eventually leading to :

Warn: [Broker:Transport] [zone Qutest] Track Stopped Due to Slow Media

@Jason_Adriaanse

Setting streaming quality to “CD 16-Bit” has helped things but I would prefer to stream in hi-res

This all points to connection inconsistencies within your network. I’d look at simplifying your setup, and ensure you have a direct ethernet connection from your server machine to your router, and if possible, your endpoints as well.

Does the same issue occur when playing to the system output of one of your remotes?

On top of this, we also saw log traces pointing at another, separate issue related to Qobuz. Our team is working on a fix for this, but I wanted to share the tracking thread incase you want to see any updates shared:

Qobuz albums missing from library but present in My Qobuz [Ticket In]

This is not good enough. We need more update about what’s going on and an ETA for the fix. If this is caused by your latest update, you just need to bite the bullet and roll it back. We additionally demand compensation in the form of extending our subscription expiry by the number of days this issue has been hindering the use of the system.

Thanks!