Qobuz tracks “not available”

Chris_Matthews · February 17, 2020, 7:08pm

Bob Marley’s Legend used to play just fine on Roon. But today I’m getting “tracks unavailable”, even although I can play them directly from Qobuz.
I see other folks reported this problem last year, although I cannot see what the resolution was.
Help, please.

anon90297517 · February 17, 2020, 7:54pm

I see 3 versions of ‘Legend’ on Qobuz. Can you try to play another one in Roon, than the one you have added to your library.
Dirk

Chris_Matthews · February 17, 2020, 7:59pm

None work, unfortunately

anon90297517 · February 17, 2020, 8:08pm

Sorry to hear that. I quickly tried to scan through the 3 availble albums thta I see, and I do not have any issues.

Unfortunately, I am without any good ideas for now.

One advice, I would move your topic to the Support category. It will be picked up by the Roon guys far quicker.

Dirk.

Chris_Matthews · February 17, 2020, 8:20pm

Ok thanks for trying

BrianW · February 17, 2020, 8:35pm

I’ve moved thread to support.

Kuryan_Thomas · February 17, 2020, 9:16pm

Sometimes these streaming quirks are fixed by restarting your Roon Core.

Chris_Matthews · February 17, 2020, 10:09pm

Sadly not in this case…

Chris_Matthews · February 17, 2020, 10:25pm

I deleted the album and reinstalled it. Works now.

dylan · February 18, 2020, 2:31am

Thanks for the update, @Chris_Matthews!

If you notice any issues with this album return please do let us know!

system · February 19, 2020, 2:31pm

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