Qobuz tracks skipping sometimes [resolved: dns issues]

[Ben_Bennett]

@danny
@dylan

Evidentally I have a good bit to learn about posting here at the Roon Community. I know you both are trying to help but I guess not addressing the posts means that no one is reading them. Please go back to my 2 posts from May 22 because that event is a perfect snapshot of what happens regularly listening to Qobuz through Roon.

If there is anything else I can do to help pinpoint the problem please let me know.

Thanks

[Ben_Bennett]

Hello @Peter_Kuehnel,
Thank you for the heads up about the address use.
I am not sure about the Webpage for Qobuz outages but I can play any album that skips with Roon directly on Qobuz with no problems at all. The issues started with the installation of Build 790 - never had any problems in the 2 years before that.

[Ben_Bennett]

@ danny,
I do not know if you have read my posts from May 23 and May 30 where I listed the results of doing what you asked, but if you haven’t please do so and hopefully Roon can make some progress on my issue.

Today, June 1, I am listening to my playlist of Death Cab for Cutie randomly. Here is what has happened starting at 9:55 am eastern daylight time.

Track 1 “Little Wanderer” Qobuz; played 100%
Track 2 “Autumn Love” Qobuz; did not play at all and skipped to
Track 3 “Ingenue” Qobuz; played 65% before skipping to
Track 4 “Gold Rush” Qobuz; would not play at all
Track 5 “Greapevine Fires” Qobuz; would not play at all; so using play next I inserted
Track 6 “Grapevine Fires” Local drive alac 16/44;played 100%; using play next I inserted
Track 7 “Grapevine Fires” Qobuz; played 100%
Track 8 “You are a Tourist” Qobuz would not play
Track 9 “The Ice is Thinner” Qobuz; would not play
Track 10 “I Was Once a Loyal Lover” local drive; played 100%
Track 11 “A Diamond and a Tether” local drive; played 100%
Track 12 “You Moved Away” Qobuz; played 100%
Track 13 “El Dorado” Qobuz; would not play

Please let me know if any of this is helpful in solving this problem. Thanks

;

[Phil_Knowles]

I have exactly the same issue. Identical to what you describe. No problem with local files or Tidal.

[Flavio_Fernandes]

Strange, the exact same thing happens with me using Tidal. Roon skips every tracks from Tidal in a playlist with local and Tidal files. Very annoying.

[Ben_Bennett]

Hi @Phil_Knowles and @Flavio_Fernandes

I certainly know the frustration from this problem. Looking at other posts I ran across a suggestion from @beka in Roon support and she suggested changing the dns and gave 3 ways to do it. I did some research and tried Cloudflare which changed the dns to 1.1.1.1. Lo and behold it completely solved the problem. I have not had an interruption in over a week. Hopefully you can achieve similar results.

Please let me know if it helps.