Qobuz trial non-starter

Support
1

I was excited to learn today that I’ve been offered the one month beta trial. Registered and set up password etc. Unfortunately Roon won’t recognize the information so I can’t log in. Shame…

2

Hi @Jeremy_Jones,

Are you able to log in to the Qobuz web player (https://play.qobuz.com/) using those credentials? If you try to change your Qobuz password and reboot your Core, does that help?

Thanks,
Noris

3

I had to change my password to eight characters with a mix of upper case, lower case and numbers. It was possible for me to register using a social media account with a password that didn’t meet that criteria so logins direct worked but not through Roon.

4

Did you finish the registration process by actually signing up for an account type and provide your credit card information? I managed to skip that step and had problems as well.

5

Thanks for replies - much appreciated. I’ve changed my password three or four times now already. No luck. My passwords are more than 8 characters, with all the mix required. Looks like a failing test for me, which is a pity as I was curious about Qobuz (or should it be ‘Qobug’ haha?)

6

Scot, Qobuz has my payment details so this is not the issue

7

Noris, yes I can sign into Qobuz through their app. and have changed my password several times. But when I try to link Roon - no joy.

8

Can you play music through the Qobuz app?

10

Hello @Jeremy_Jones,

Have you tried rebooting your Core yet? It might be worth a shot. If it’s still not working after a reboot or two let me know and I can propose another suggestion.

Thanks,
Noris

11

All working now. I logged in under my email address and that seemed to do the trick. Just listening now to some Qobuz and trying to get a sense for how how it compares to Tidal. Not sure about which way I’ll go yet…it will be a tough choice

12

Glad to hear that @Jeremy_Jones! Hope you enjoy the listening session :headphones:

– Noris

13

Thanks to everyone for helping me figure it out

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