Qobuz Upgrade Message Preventing Use (ref#BE79PA)

Support
1

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into TIDAL / Qobuz / KKBox

How can we help?

· None of the above

Other options

· Other

Describe the issue

Unable to use Qobuz ... getting the 'Upgrade your Qobuz Account' message

Describe your network setup

I have a Qobuz Annual Subscription... made sure that the account is fine using the web player with no issue. Qobuz currently shows that I'm subscribed. Not sure what else to try.

2

actually figured it out… it’s linked to the original email account i used when I signed up for qobuz even though I don’t use it anymore?

3

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