· Other
· None of the above
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I'm using Dropbox for my DataBase backup but I'd like to know if Roon has full access to my Dropbox or just the folder I designated for backup. I believe the difference is know as "Full Dropbox" vs "App Folder". Thanks!
Netgear Router, Unique for internal wifi, Roon is running on a modern NAS with the database on an SSD USB-C external drive.
Hi @jakegoat,
Thanks for reaching out to ask us about this. We usually don’t recommend using Dropbox as a backup location for Roon. If both Roon and Dropbox try to write to that file location at the same time it can cause conflicts. If you still want to use Dropbox to store backups you can manually copy over backups into your dropbox location which would avoid the conflicts.
To answer your question Roon should only have access to the exact file path you gave it. So if the file path in Roon settings → Backup is to the root Dropbox folder then it has full access. If you gave it a subfolder in Dropbox it only has access to that.
Ok, thank you. Thats great to know. Dropbox wasn’t my first choice but when I tried to point the backup folder to a different one of my NAS (no where near the database external USB drive) I got a ‘directory not found’ error - or very similar, I could send the exact wording to you tonight if needed, but I’m sure you’re familiar.
I tried a combination of different levels of folders to select for the Roon backup and got the same issue for anywhere on the NAS. Dropbox was the only option that worked.
Maybe you could advise me how I could get the NAS backup going? It would be preferred.
Thanks! Jake
Hi @jakegoat,
The exact wording would be helpful. There are a few errors that can come up with backup folders.
To cover all our bases can you make sure Roon has permission to write to the location you were trying to use before?
The error message is:
Backup failed at 8 Feb 2025 / Backup directory not available
Currently Roon is running Roon On NAS so it’s running locally and I wouldn’t have thought permissions would be an issue? Thanks!
Hi @jakegoat,
Recent diagnostics from the last few days show Backups failing to store to the target drive location due to unavailable permissions on this NAS.
However, before investigating permissions, the RoonServer itself is out of date and will require updating to the latest available build (1496).
Please open Roon and check for available updates in Settings. Update all Roon devices across your environment.
We’ll then pull diagnostics again after the next automatic or manual Backup and should be able to more precisely pinpoint the failure.
Thank you!
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