Random Sort Not Refreshing in Album View on Mac and iPhone Apps (ref#UKLR2A)

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· Trying to use the new sort by "random" in Album view, I get the exactly same sorted shuffle every time (even when going into a different view and coming back to Albums, or when sorting by date and then trying to sort again by Random) - this happens in my Mac Roon app, as well as in my iPhone Roon app (different orders in each, but always the same "random" order) - how do I fix this so I can get a truly randomized sort each time I click that option (and not the same once-randomzied but repeated order)?

Tell us about your home network

· standard netowkr

Hey @goldwerger,

Thanks for writing in and for sharing your report!

A few intinal troubleshooting steps I’d like to try:

  • Safely reboot Roon Server on your Nucleus, you can do this easily via the webUI. Here’s more info on how to access the webUI
https://help.roonlabs.com/portal/en/kb/articles/roonos-webui#Accessing_the_Web_Interface_from_a_Mobile_Device

Let me know if the same issue occurs. If so, let’s see if a manual cache clear on your server helps. Steps to follow below:

  • Stop Roon Server from running in the Web UI
  • Find and open your RoonServer database
  • Navigate to RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon Server via the WebUI and verify if the issue still occurs

Thanks, @goldwerger!

I went throught this processs succesfully.

I now get a new random order of album - but this new order is what I keep getting every time I select sorting album by random (toggling between other sorting options, going out to another view and back to album etc).

So this process reshuffled the random view to a different “fixed” random re-order, and the bug remains the same

Also note that this issue also exists on your devices (so cleaning cache on my Mac will have nothing to do with this issue existing on my iPhone)

Weirdly, on my iPhone Roon app, I have the same problem of random sorting always showing the same album reorder, but it’s a different one then the fixed reorder I see on my Mac

Hello @goldwerger

Thank you for the update.

Would you kindly clarify whether you have tried clicking on the Random sorting multiple times to see if it switches the view?

I have tried that many times

Hi @goldwerger,

I understand the confusion, but this is actually the intended design of the “Random” sort feature!

When you select Random in the album browser, Roon generates a randomized order for your library and displays it. To ensure that your navigation remains consistent while you are browsing, Roon remembers that specific randomized order while you are in that view. It does not automatically reshuffle every time you navigate away and come back, as this would make it difficult to find an album you just saw.

To trigger a new, fresh randomized order, you simply need to force a re-sort:

Clicking that button again acts as a “refresh” command, which will cause Roon to generate a brand-new randomized order for your albums, as you can see in the different results.

This allows you to either keep your current randomized list or request a new one whenever you feel like discovering something different. Let us know if this helps clear things up!

This works!

couple of comments:

  • I recommend you update your release note and feature description to what you have described above.
  • The behavior of Arc is opposite to Roon apps - there the randomization recurs when going to a different sorting (e.g. by date added) and then returning to randomized; and clicking by random a second time does not work - exactly the opposite in hot regards to the Roon app. So, if a user figures out one, it wont work for them on the other..

Thanks again

Hi @goldwerger,

Fantastic, I am glad that did the trick!

Thank you for the detailed feedback regarding the feature documentation and the behavioral difference between ARC and the standard Roon apps. You make an excellent point about the inconsistency—having the randomization triggers function oppositely across our platforms is certainly confusing.

I have passed your notes directly over to our product team so they can review the ARC sorting behavior and ensure the feature descriptions are updated for clarity.

We really appreciate you taking the time to outline this for us. Happy listening!

Great. Thanks again!