It happens only for the Jazz genre, both on Windows and iPhone. Sub-genres of Jazz are fine (for what I can tell: I didn’t try every single one of them).
Last week, right after the update to 1357 I got the section for one or two days, then it disappeared again.
Honestly, I don’t know what to say either.
Thank you for the confirmation and your ongoing patience. Let me confirm the status of this issue internally and I’ll return as soon as possible with an update.
After the most recent update, did the Recommended section for the Jazz Genre page reappear?
Does this issue occur on both of your profiles in Roon Remote?
Can you please share a screenshot of your import settings (Roon → Settings → Library)? We’d like to see if you have custom genre tags that Roon has prioritized.
Lastly, if you’re able to reproduce this at the moment, please share a timestamp of the incident so that our team can pull more precise diagnostics and investigate.
Hello Connor,
thank you for following-up. Here are the answers to your questions. Do not hesitate to ask for more, if needed.
After the most recent update, did the Recommended section for the Jazz Genre page reappear?
No. It is still missing.
Does this issue occur on both of your profiles in Roon Remote?
Yes. On different remotes (two Windows 10, one iPhone, one iPad, one (very old) android phone).
Can you please share a screenshot of your import settings (Roon → Settings → Library)? We’d like to see if you have custom genre tags that Roon has prioritized.
Lastly, if you’re able to reproduce this at the moment, please share a timestamp of the incident so that our team can pull more precise diagnostics and investigate.
Hello Connor,
Thank you. I just installed build 1392 and it seems to be working, but the same happened with previous build too: it worked for one or two days and then back to no suggestions. Let me monitor it for few days and then I will either upload the database or close the issue.
Antonello
Hello Connor,
apparently yes, although I only get 6 albums total in the recommendations. I suspect the problem could be in my library and musical tastes that generate an empty list in your recommendation engine (or in Tidal’s one, if that’s what you use).
Whatever. Since I cannot reproduce the problem anymore, I’m fine with closing this ticket. Should it happen again, I will reopen it.
Let me know if you still want my library to have a deeper look into it.
Thank you very much for your assistance so far and please, extend my kudos to all the support team. I know it’s a tough job you all are doing.
Antonello
