Reflash request for Nucleus with replaced SSD (ref#3J3HXO)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· My Nucleus (serial 54B2039C5EDC) had its SSD replaced and I reinstalled with the public ROCK image. It’s running and online at 192.168.1.23. Could you reflash the official Nucleus OS remotely

Tell us about your home network

· 1.1 FabricantSagemcom
1.2 ModèleLivebox Fibre
1.3 PaysFrance

1.6 Version de firmwareG06.R05.C05_20
1.7 Version de firmware OrangeG06.R05.C05-fr
1.8 Durée de fonctionnement01 h 58 m 29 s
1.9 Technologie d'accèsONT intégré (Fibre)

2

Hi @stephane_alessandrin

Roon support will respond when they return after the weekend, I suspect they will advise you to submit a new request…

However, rather than selecting “None of the above quite fits” …

Select option “D” …

IMG_5734
IMG_57341290×2796 222 KB

And then select option “D” …

IMG_5736
IMG_57361290×2796 276 KB

This will then direct your request to Roon’s Hardware support team who can trigger the update.

3

Thank you for your useful input, I’ve done it. Awaiting