Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Description Of Issue
Since the latest major release last year, Roon is regularly crashing on my iPad Pro (every couple of days) requiring a full reinstall of the app. No problem noted on the other device, iPhone or PC.
I’ve just enabled diagnostics mode for your iPad. Can you please open the Roon app a few times and let it sit for a couple of minutes? Hopefully the log report will come through to our servers. Please let me know once you have done this so I can check for the report, thanks!
Thanks for pinging me. Yes, I did get a chance to discuss your case with QA and we believe this issue might be stemming from when you try to access a specific track/album object on your iPad, immediately before this occurs.
To gather some more information regarding what exactly is triggering this behavior, can you please let me know what exactly are you clicking on right before the crash occurs? Since you mentioned that this is a fairly often issue, I’m hoping that you could provide a screen recording of this issue which will display what you’re seeing right before the issue starts?
If you can upload the video recording of the issue to Dropbox / Google Drive, that would help a lot. Thanks!