Remote control will not get past "Initialising"

Support
1

Core Machine (Operating system/System info/Roon build number)
Sonic transport i5 Version 1.7, 511 stable

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Ethernet to BT home hub, 64 bit iPad remote. Reinstalled and rebooted.
USB direct storage HDD.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
OPPO 205.4K player.

Description Of Issue
After upgrae I can’t get Roon to open. The iPad finds it but it says " initialising".

Also I was trying to add a wifi speaker to the system (and may have introduced another network?). I used my MacBook pro as a roon bridge with a Monitor Audio Airstream S200 speaker. It worked well initially.

Log

12/22 13:49:47 Info: Starting RoonServer v1.7 (build 511) stable on linuxx64 
12/22 13:49:47 Trace: Checking if we are already running 
12/22 13:49:47 Warn: get lock file path: /tmp/.rnsems0-roon 
12/22 13:49:47 Trace: Nope, we are the only one running 
12/22 13:49:47 Info: Is 64 bit? True 
12/22 13:49:47 Info: Command Line Argument: -watchdogport=35625 
12/22 13:49:47 Trace: [childprocess] using .NET child process 
12/22 13:49:47 Trace: [realtime] fetching time from NTP server 
12/22 13:49:47 Warn: [realtime] failed to get time: Could not resolve host 'pool.ntp.org' 
12/22 13:49:47 Info: [broker] starting a0270b5c-59c5-4b54-b63d-830ce68b21cc 
12/22 13:49:47 Trace: [httpcache] loaded 1536 cache entries from /var/roon/RoonServer/Cache/httpcache_2.db, current: 127mb / 128mb 
12/22 13:49:47 Debug: [broker/filebrowser/nassharemaker] rebuildsymlinks 
12/22 13:49:48 Info: [stats] 1227mb Virtual, 49mb Physical, 16mb Managed, 0 Handles, 17 Threads 
12/22 13:49:51 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at / 
12/22 13:49:51 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at /boot 
12/22 13:49:51 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at /storage 
12/22 13:49:51 Debug: [broker/filebrowser/volumeattached] skipping /storage because it is not a removable drive (mountline: /dev/sda5 /storage ext4 rw,relatime,data=ordered 0 0), also the drive's /sys/block/sda path contains no '/usb': ../devices/pci0000:00/0000:00:1f.2/ata1/host0/target0:0:0/0:0:0:0/block/sda 
12/22 13:49:51 Info: [broker/locations] adding storage location: Internet:Name=Internet Media:Id=e268f098-04c4-4e65-af3f-38ba3c3fcecb 
12/22 13:49:51 Info: [broker/locations] media availability: Internet:Name=Internet Media:Id=e268f098-04c4-4e65-af3f-38ba3c3fcecb is online 
12/22 13:49:51 Info: [broker/locations] adding storage location: MetadataService:Name=Metadata Service:Id=13769258-b70b-4243-b1d6-bd46e8257ba8 
12/22 13:49:51 Info: [broker/locations] media availability: MetadataService:Name=Metadata Service:Id=13769258-b70b-4243-b1d6-bd46e8257ba8 is online 
12/22 13:49:51 Info: [broker/locations] adding storage location: Offline:Name=Offline:Id=f1e4b43f-f643-47ba-b875-fd93b32a6006 
12/22 13:49:51 Debug: [broker/locations/migration] start, propname: loc_29bdcae6b5fdd66627bfa1f6afceabac 
12/22 13:49:51 Debug: [broker/locations] Migrating UUID based storage location, id: loc_29bdcae6b5fdd66627bfa1f6afceabac, version: 2 
12/22 13:49:51 Debug: [broker/locations/migration] start, propname: loc_9cf1962deaf34c3e836f45aed7bf850e 
12/22 13:49:51 Debug: [broker/locations] Migrating UUID based storage location, id: loc_9cf1962deaf34c3e836f45aed7bf850e, version: 2 
12/22 13:49:51 Debug: [broker/locations/migration] start, propname: location_automounts 
12/22 13:49:51 Debug: [broker/locations] load pre 1.3 automounts, strlist: 
12/22 13:49:51 Warn: [linuxmount/pinfo] coudn't ascertain disk block device from sysfs 
12/22 13:49:51 Trace: [storage] [directory] directorystorage init, location(/storage, dirwatcher is available: True) 
12/22 13:49:51 Trace: [storage] [directory] init just before reorg delete thread, path: /storage 
12/22 13:49:51 Info: [broker/locations] storage location backend created and attached (DefaultMusicFolder:Name=Music Folder:Id=29bdcae6-b5fd-d666-27bf-a1f6afceabac) 
12/22 13:49:51 Trace: [storage] [directory] temp directory cleared, path: /storage/.tmp 
12/22 13:49:51 Info: [broker/locations] adding storage location: DefaultMusicFolder:Name=Music Folder:Id=29bdcae6-b5fd-d666-27bf-a1f6afceabac 
12/22 13:49:51 Info: [broker/locations] media availability: DefaultMusicFolder:Name=Music Folder:Id=29bdcae6-b5fd-d666-27bf-a1f6afceabac is online 
12/22 13:49:51 Info: [broker/locations/directorystoragelocation] initializing FileBrowser.Entry: M B, WDC WD10EAVS-00D7B1 : /, drive availability is: False 
12/22 13:49:51 Info: [broker/locations/directorystoragelocation] drive is not available so disposing resources (if they exist): FileBrowser.Entry: M B, WDC WD10EAVS-00D7B1 : / 
12/22 13:49:51 Info: [broker/locations] storage location backend (Folder:Name=:Location=FileBrowser.Entry: M B, WDC WD10EAVS-00D7B1 : /:Id=9cf1962d-eaf3-4c3e-836f-45aed7bf850e) offline reason changed to: DriveNotReady 
12/22 13:49:51 Info: [broker/locations/directorystoragelocation] we'd like to keep this volume mounted: mounted:/storage/usbdrive 
12/22 13:49:51 Info: [broker/locations] created enabled location, FileBrowser.Entry: M B, WDC WD10EAVS-00D7B1 : / 
12/22 13:49:51 Info: [broker/locations] adding storage location: Folder:Name=:Location=FileBrowser.Entry: M B, WDC WD10EAVS-00D7B1 : /:Id=9cf1962d-eaf3-4c3e-836f-45aed7bf850e 
12/22 13:49:51 Debug: [broker/locations] write pre 1.3 automounts, strlist: 
12/22 13:49:51 Info: [media] resolved oop decoder to /usr/bin/ffmpeg 
12/22 13:49:51 Trace: [brokerserver] Enabling broker server 
12/22 13:49:51 Info: [broker/distributed] HTTP server listening on port 9100 
12/22 13:49:51 Trace: [broker/backups] initializing 
12/22 13:49:51 Info: [broker] is licensed for userid e22cf65e-cbe6-4b89-bd32-71f876bfe968 
12/22 13:49:51 Info: [clientdata] initializing with /var/roon/RoonServer/Database/Core/e22cf65ecbe64b89bd3271f876bfe968/clientdata.db 
12/22 13:49:51 Trace: [broker/accounts] Data updated. AccountStatus=LoggedIn MachineStatus=Licensed UserId=e22cf65e-cbe6-4b89-bd32-71f876bfe968 
12/22 13:49:51 Trace: [broker/accounts] Data updated. AccountStatus=LoggedIn MachineStatus=Licensed UserId=e22cf65e-cbe6-4b89-bd32-71f876bfe968 
12/22 13:49:51 Trace: [broker/accounts] [heartbeat] now=12/22/2019 1:49:52 PM nextauthrefresh=12/22/2019 1:44:52 PM nextmachineallocate=12/22/2019 1:54:52 PM 
12/22 13:49:51 Trace: [broker/accounts] doing auth refresh, next=12/22/2019 1:44:52 PM 
12/22 13:49:51 Trace: [broker/accounts] refreshing account info for email='clarkzian@hotmail.com' userid=e22cf65e-cbe6-4b89-bd32-71f876bfe968 
12/22 13:49:51 Trace: [fiveaccountserver] POST https://accounts5.roonlabs.com/accounts/3/login 
12/22 13:49:51 Trace: [fiveaccountserver] BODY token=18d02765-e755-4b4e-b45a-11c3c2089210 
12/22 13:49:51 Info: [clientdata] initializing with /var/roon/RoonServer/Database/Core/e22cf65ecbe64b89bd3271f876bfe968/clientdata.db 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /sys 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /proc 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /dev 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /sys/kernel/security 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /dev/shm 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /dev/pts 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /run 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /sys/fs/cgroup 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /sys/fs/cgroup/systemd 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /sys/fs/pstore 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /sys/fs/cgroup/freezer 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /sys/fs/cgroup/cpu,cpuacct 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /sys/fs/cgroup/blkio 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /sys/fs/cgroup/net_cls,net_prio 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /sys/fs/cgroup/pids 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /sys/fs/cgroup/perf_event 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /sys/fs/cgroup/hugetlb 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /sys/fs/cgroup/memory 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /sys/fs/cgroup/devices 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /sys/fs/cgroup/cpuset 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /sys/kernel/config 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: / 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /proc/sys/fs/binfmt_misc 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /sys/kernel/debug 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /dev/hugepages 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /dev/mqueue 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /tmp 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /boot 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /storage 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /var/lib/nfs/rpc_pipefs 
12/22 13:49:51 Debug: [volumewatcher] ev_VolumeChanged DidMount: /storage/usbdrive 
12/22 13:49:51 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at /storage/usbdrive 
12/22 13:49:51 Warn: [linuxmount/pinfo] coudn't ascertain disk block device from proc 
12/22 13:49:51 Debug: [broker/filebrowser/volumeattached] found newly mounted drive at /sys 
12/22 13:49:51 Debug: [broker/filebrowser/volumeattached] skipping /sys because it is not a /dev/sd[0-9]* (mountline: sysfs /sys sysfs rw,nosuid,nodev,noexec,relatime 0 0) 
12/22 13:49:51 Debug: [broker/filebrowser/volumeattached] found newly mounted drive at /proc 
12/22 13:49:51 Debug: [broker/filebrowser/volumeattached] found newly mounted drive at /dev 
12/22 13:49:51 Debug: [broker/filebrowser/volumeattached] skipping /proc because it is not a /dev/sd[0-9]* (mountline: proc /proc proc rw,nosuid,nodev,noexec,relatime 0 0) 
12/22 13:49:51 Debug: [broker/filebrowser/volumeattached] skipping /dev because it is not a /dev/sd[0-9]* (mountline: devtmpfs /dev devtmpfs rw,nosuid,size=4030104k,nr_inodes=1007526,mode=755 0 0) 
12/22 13:49:51 Debug: [broker/filebrowser/volumeattached] found newly mounted drive at /sys/kernel/security 
12/22 13:49:51 Debug: [broker/filebrowser/volumeattached] skipping /sys/kernel/security because it is not a /dev/sd[0-9]* (mountline: securityfs /sys/kernel/security securityfs rw,nosuid,nodev,noexec,relatime 0 0) 
12/22 13:49:51 Debug: [broker/filebrowser/volumeattached] found newly mounted drive at /dev/shm 
12/22 13:49:51 Debug: [broker/filebrowser/volumeattached] skipping /dev/shm because it is not a /dev/sd[0-9]* (mountline: tmpfs /dev/shm tmpfs rw,nosuid,nodev 0 0) 
12/22 13:49:51 Debug: [broker/filebrowser/volumeattached] fo
3

Hi @Ian_Clark,

Since experiencing this issue have you tried rebooting your Core machine and remote devices?

Are other remote devices also experiencing this issue?

4

Hi Dylan,
I have rebooted several times, core and remotes. The Macbook Pro is the only other remote I use and it has the same message. I upgraded again also. Rebooted hub too.

5

Just to tell you, dylan,
that I have disabled the MacBook firewall and a BT one too…rebooted everything. No change. If you want more of the
log entries just say.

6

Hi @Ian_Clark,

Can you please try to temporarily host the Roon Core on your Macbook and let us know if the behavior is the same? You can do this by installing the full Roon package and when on the “Choose your Core” screen, specify “Use this PC”. If the issue does not occur on your Macbook, when in Core mode I would suggest reaching out to the SonicTransporter support team.

7

Hi

I tried to do this and had to unauthorise the sonic transporter to get it to load. It has a library of music on my MBP. What should I be looking for? And how do I reauthorise the sonic transport?

8

Hi @Ian_Clark,

When the macbook is acting as the Core, do you have any issues connecting to it from your Roon Remotes which you mentioned had problematic behavior before?

You should be able to authorize the Sonictransporter again by using the same procedure. After completing testing the above, you can go to Roon Settings -> General -> Disconnect. Then on the “Choose your Core” screen, select the SonicTransporter as the Core. I would only do this after testing if there are any Roon Remote connection issues on the Mac though.

9

This has been simply resolved by reinstalling the Roon server software.

1 Like
10

Did you have to reinstall Roon on your Sonic Transporter? I ask because I’ve had the the same issue happen twice now. The first time two days ago it seemed to resolve itself but now it’s happened again. Roon Rock runs on my intel i7, Roon remote on my iPad. After playing music for a few hours today, the music kept playing but the Roon Remote went to “Choose your Roon Core” displaying the yellow button marked “Initializing…” Running Version 1.7 (build 511) stable.

11

Yes I did. Lost playlists but no matter. I wondered if using Roon bridge to connect with a MonitorAudio WiFi speaker had caused it…the bridge (through a MacBook Pro) worked allowing zoning with Oppo 205. Now it will not let me include the speaker in a zone with the oppo. Were you doing anything when yours crashed?
The reinstall to the i5 was easy. Just remove the server from the software manager and then find new version on available apps.

12

Did you by any chance have a Backup of your old database?

I wouldn’t think an audio device would cause such behavior, seems more networking-related or Core related to me. If you wish, you can open another thread regarding the speaker + oppo zone and we can take a look. In either case glad to hear you resolved the issue with a reinstall.

13

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.