Remote keeps disconnecting from Roon

Support
1

Roon Core Machine

Alienware core I9 128 gig of memory

Networking Gear & Setup Details

Xfinity Wi-Fi 6 router

Connected Audio Devices

Samsung Galaxy s20
Matrix audio element X
Sp2000

Library Size

2167 tracks

Description of Issue

Remote control keeps losing connection to Roon which is Samsung Galaxy s20

2

Hi @Steve_Luckau, we’re happy to help with this. You’ve provided some good details on your setup, but I need a few more to get started.

What OS/version are you running on your Core?
What version/build of Roon?
Have you updated to the most recent version of RoonRemote in the PlayStore?
How long has this been going on?
Do you get any particular error messages before or as the connection is lost?

3

I switched my Roon core from Wi-Fi to wired and it’s working much better now.

4

Microsoft Windows 10 Roon 1.8 remote app on my Android is up to date. Working much better now that I switched from Wi-Fi to wired but not perfect.