Remote not connecting between MacOS laptop and Android phone

Support
1

I’m in my trial period and…

  • The Core is installed and running on my MacOS Big Sur laptop without any problems.
  • I installed Remote on my Android phone and it will not connect to the Core.
  • On the same phone I successfully installed and connected using Arc.

The firewall on my Mac is down, so that’s not a problem.
Both the phone and laptop are on the same network.
In setup I have “Accept connections from remote” enabled. However, if I try “Find Roon OS” it gets stuck just like Remote on my phone does.

Any suggestions?

Thanks!

3

“Find Roon OS” is only for accessing the web admin interface of Core devices running Roon OS, such as the Roon Nucleus or ROCK. It does not apply to a Roon Core running on macOS, Windows, etc. So, it’s normal that it can’t find a Roon OS device, because you have none.

What should happen when you start the remote is a screen saying Choose Your Core, showing your Mac as the Roon Core and a Connect button next to it. After clicking Connect it should connect and you should see the Roon app interface

Like described here:

On macOS in Step 2, click “Use this Mac”. The last screenshot shows connecting from the phone

If that’s not what you are seeing, please post screenshots of what you do see

4

Did you verify that they are both in the same subnet. Sometimes routers put the wifi side of things on a different subnet, a roon core, roon control device (phone), and endpoints need to be on the same network subnet.

Network subnet mean the first 3 number groups of an ip address are the same, 192.168.1.3 and 192.168.1.200 are on the same subnet. 192.168.5,1 and 192.168.1.3 are not.

1 Like
5

Thanks for clarifying the Find Roon OS problem.
As for the remote - when it starts up it says “Choose your Roon Core” but gives me no choices. Instead of choices it simply has a bouncing icon (speaker with sound coming out?) next to the message “Looking for your Roon Core”. It also says “Make sure your Roon Core is powered on and connected to your network”. I can happily browse and play music using the Roon Core so it’s definitely powered on and connected to the network, but remote never finds the Roon Core no matter how long I let it look.

6

Yes, the phone and laptop are on the same subnet. The remote just keeps “Looking for your Roon Core” no matter how long I wait. The Roon Core is definitely up and connected (I can use it without any problem from the laptop) but for some reason it is not seen by the phone.

7

I suppose a speaker is what it tries to signify. Or “the jellyfish” as we affectionately call it on the forum :wink:

It’s the “busy”/“searching” indicator indeed.

Sounds like a network connection problem. I would have guessed the same as @Rugby, but you already seem to have this one ruled out.

Just to be sure though, the phone is on the wifi and didn’t drop off to 4/5G?

Do you have another phone, tablet or PC to try?

8

I tried disconnecting the phone from wifi and then reconnecting. That didn’t change anything. The phone is on WiFi and I tried it on a different phone (Google Pixel vs. Samsung) and got the same result.

9

I’m out of ideas. I moved the thread to #support, though, hopefully someone else chimes in with something better

10

But you must have sent good thoughts! Suddenly it connected when I just left the jellyfish swimming. Could it actually take a 1/2 hr.? Regardless, it’s now happy and so am I.

Thanks.

1 Like
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Do you mean “now”?

12

Yes. Sorry about that. It’s now happy.

1 Like
13

It shouldn’t take so long, more like seconds. No idea what was going on, but I guess for now it’s hopefully fine. I suppose it might come back another time and take a long time again, in which case open a new forum topic. Or it might not - I certainly hope so. Enjoy!

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