Core Machine (Operating system/System info/Roon build number)
Roon core: Mac mini (macos 10.13.6), Roon v1.7 build 511. I’ve also tried running the core on a Windows 10 Dell XPS 13 laptop connected to wifi. Trouble occurs with both cores.
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Internet via Xfinity Arris SVG2482AC operating in bridge mode connected to an Orbi RBR40 wifi router. The house has one Orbi satellite at the opposite end of the house. Roon core and roon remotes don’t connect to the satellite. Roon core and remotes are on the same subnet and have static IP addresses.
The core is usually connected via ethernet to a plug in wifi adapter, but the trouble persists even when I connect the core directly to the orbi router. The orbi router doesn’t have any multicast settings or anything that might seem relevant. There are no security features (firewalls, blocked services, etc) running on the mac mini, orbi router, or windows laptop.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
No audio issues
Description Of Issue
Roon remotes often lose connection to the Roon core. I primarily use an Android Pixel 2 for one remote and a windows 10 laptop for another remote. Both have had connectivity problems, but the android seems worse. Sometimes everything is fine. Maybe 50% of the time, the android remote won’t connect to the core within a few seconds of opening the app. It will immediately connect if I toggle the core’s “accept connections from remotes” setting. If I don’t do anything the android seems to connect on its own after a few to several minutes.
I took packet captures during the loss of connection, the several minutes of attempted reconnection, and the eventual successful connection. I have the roon logs during this same time. I can send those along if they will help.
