Removing TIDAL account from Roon and clean Tidal data form DB

[Adri (Aigars Adri)]

I am not using Tidal any more but there is no option to remove Tidal form Roon. Every time I start Roon I have nagging error Tidal login failed. Only options: Login, Sign up.
How can I remove this error and remove Tidal data form Roon?

[BrianW (Brian)]

Have you disabled Tidal in Settings > services?

[Adri (Aigars Adri)]

There is no such option disable under settings > services
When I press edit same popup window with options: Login, Sign up

[BrianW (Brian)]

How about a) restarting core, b) logging in and then out again.

[Adri (Aigars Adri)]

Core server restart our log in/out did not help.

I believe problem is that there is no such option disable Tidal our remove account. Before last update I remember there was such option.

[SWC]

You need to access the Roon Server, then navigate to Database/Registry/Core.
Look for the 2 Tidal files and delete.
Reboot then should be fine.
I had the same issue when I dumped Tidal for Qobuz - it’s a pain.

[dylan (Dylan Caudill)]

Hi @Adri,

Would you kindly do the following and let us know if it helps?

• Close Roon on the Core machine
• Find and open your Roon database
• Navigate to Roon/Cache
• Move the contents of the /Cache folder elsewhere, like your desktop
• Try restarting Roon and verify if the issue still occurs

Thanks!

[Adri (Aigars Adri)]

@dylan

• Close Roon on the Core machine
• Find and open your Roon database
• Navigate to Roon/Cache
• Move the contents of the /Cache folder elsewhere, like your desktop
• Try restarting Roon and verify if the issue still occurs

Deleting cache Did not worked

@SWC

You need to access the Roon Server, then navigate to Database/Registry/Core.
Look for the 2 Tidal files and delete.
Reboot then should be fine.

Deleting Database/Registry/Core. 2 Tidal files. Worked