Removing TIDAL from Roon

[Albert-Philip_Burger (Albert-Philip Burger D'Haem)]

Hi,

I’m having that same issue on OSX: message keeps coming back and there is no option to remove the service in the preferences. I looked through the split topics but haven’t found a solution there. For one thing, relogging in Tidal does not seem to change anything.

Thanks in advance for any help.

[noris]

Hi @Albert-Philip_Burger,

Is there any change if you try clearing the TIDAL cache?

• Exit out of Roon
• Find and open your Roon database
• Navigate to Roon/Cache
• Move the contents of the /Cache folder elsewhere, like your desktop
• Try restarting Roon and verify if the issue still occurs

[Albert-Philip_Burger (Albert-Philip Burger D'Haem)]

Sorry, I’m very late in replying to this. Your solution worked. I then put the content of the cache back and got the same issue. I then removed the folders labelled “Tidal”, and was able to logout normally.

Thanks!