Core Machine (Operating system/System info/Roon build number)
Roon Server V1.7 Build 555 on Synology DSM 918+
DSM connected via Virgin UK Modem and separate Wifi Router TP-Link Archer C3150. Synology Diskstation DSM 918+ / Version DSM 6.2.3-25426. Failure happen on Wifi or Ethernet. Usually control Roon from iMac which has Ethernet connection.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Naim Audio Nova via ethernet. DSM with Roon Server on attached USB drive . Approx 90,000 tracks. Use Tidal primarily.
Description Of Issue
Every time I start Roon (ipad 2020 or 2018 iMac), it sees the Roon Core on my server, asks me to log in but then just sits for a while (Roon icon) and then gives “network error : Please check you internet connection”
I have confirmed each time that I have a strong internet connection, that I can access the DSM server / Roon Server from the OS Finder, and tried above with both WiFi and wired connection on the iMac.
I have also tried rebooting device, rebooting my DSM (synology ) server.
Up to this point, Roon has worked seamlessly with no issues.
Problem occurs every time using Roon on iPad or on iMac.
Hello @kevin_reilly, and welcome to the community! I have some questions so I can help:
- Have you rebooted your network since this began?
- Have you changed your firewall or antivirus recently? Have you tried disabling them temporarily?
- Are you using your ISP’s default DNS? Any change if you try Google or Cloudflare DNS?
Let me know and we’ll go from there, thanks!
- Yes i have rebooted everything - NAS / Modem / Router / iMac.
- I have not made any changes. I have switched the OS firewall off / on with no effect.
- i have now tried this (switched to Google on iMac)
I got so frustrated by this (spend hours trying to fix) I uninstalled Roon and reinstalled fresh. I rebooted everything again. I reinstalled the Roon server on my Synology DSM.
Now i have a different set of problems.
- Roon starts and asks is internet connected. When i say “try again” it sees my shared direcories on the DSM
2, Roon asks me to log into Tidal
- I then get the spinning Roon icon and it also does not recognise any endpoints (my Naim)
- When i close / restart, the same thing happens again (asks to log into music service etc.
Please help as this is driving me crazy.
Hello @kevin_reilly and thanks for trying that! Could you please send some screenshots of this new issue including any errors you’re getting when following the steps you outlined?
I just wanted to add that I have tried reinstalling Roon on both iPad and iMac and I get the same result . need to log on to Tidal every time I start Roon, it does see my shared directory on my NAS, then it hangs.
Please help … i have been very happy with Roon for nearly two years. It is now useless and I’m 10 days away from my annual renewal.
@ Roon support. Can you please give me an answer on this please ?
Hello @kevin_reilly and thanks for your patience while I discussed this with the team. We wanted to verify that you had used these directions when installing Roon on your Synology core?
Can you also send a screenshot of the directory where you installed Roon? Thanks! You should be able to locate this in the Synology WebUI.
I have followed the above guideline. The core is running from a usb drive attached to NAS. As i mentioned this has run without an issue for a couple of years.
I have also recently restarted the core using the NAS Web UI.
I have added a screen shot as requested to above GoogleDrive.
I have NEW information. I have at last managed to get Roon started again. I have managed to do this by taking the start up option of disconnecting the current core and using “this machine” (my iMac) as the core. I am now into Roon for the first time.
Not sure this is ideal as i set it up on the NAS so it can serve various endpoints 24/7.
Can you help ?
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.