Restoration process failing on all operating systems (ref#DYTKN2)

[itzlbritzl]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

Restore not working for any OS

Describe your network setup

So far Roon ROCK on an Intel NUC8i5

[itzlbritzl]

My ROCK installation on an Intel NUC died the day before yesterday – the NUC itself is defective. I wanted to temporarily run the Roon Core on my MacBook Pro instead. The backup restoration process seems to complete without any issues, and the software then prompts me to restart. However, after the restart, I get a message saying that the Roon Server is not running on the network, even though I explicitly selected the MacBook as the new Core. Clicking “Start Server” does nothing, and I’m not offered the option to restore from the backup again.

Here’s what I’ve tried so far:
• Uninstalled VPN (Tailscale)
• Disabled all Roon extensions on the network
• Repeated the same process on a Windows PC – with exactly the same result

I also deinstalled and reinstalled Roon on both platforms and rebooted the machines several times without any success.

At this point, I’m really out of ideas and would appreciate any input. What puzzles me most is that the same issue occurs on Windows, even though Roon backups should be platform-independent.

[BlackJack]

@itzlbritzl

What puzzles me most is that the same issue occurs on Windows, even though Roon backups should be platform-independent.

They were, then Roon Labs failed and made them incompatible. Now, after a long time of waiting, a presumably fixed version has made it into early access. You could test that version and see if it’s fixed for real.

EarlyAccess: RoonServer 2.56 Build 1566 and ARC 1.70 Build 371 is Live!

Hey Everyone, We’re rolling out another round of earlyaccess updates for both Roon and Roon ARC, focused on improving connectivity, performance, and reliability. This release enhances double-NAT (not CG-NAT) handling to make port forwarding and remote access more reliable across a wider range of network setups, reduces battery usage on mobile devices, and fixes issues affecting browser macroscrolling in ARC. On the Roon side, this update includes stability fixes for macOS, including resolving …

Roon Early Access Program

Thanks in advance from another user.

[alex_h (Alex)]

Good day @itzlbritzl !

We can see that you have already enrolled to Early Access build and your Roon Server seems to be on.

Can you please confirm that your problem is solved by now ?

Regards.

[itzlbritzl]

Good day @alex_h

The Early Access release seems to have solved the issue.

One more thing: am I doing anything wrong because everytime I log out from a server in ARC, all of the downloaded music is gone? Extremely frustrating since it really takes a long time until my selection for the download is converted and transferred again.

[vadim]

Hello @itzlbritzl,

Thank you for the update — we’re glad to hear that the initial issue with the backups has been resolved.

Regarding your question about ARC, this behavior is currently considered by design. I’d recommend voting for the related feature suggestion below so that our product team can review and prioritize it for future consideration:
Feedback > Feature Suggestions

[itzlbritzl]

@vadim a perfect example of how far away developers and designers seem to be off realistical use cases. Technical issues happen, log offs are sometimes necessary for various reasons. Nobody who ever made a selection from a large number of records for offline download and nobody who ever experienced the time it takes to convert and download could ever come up with that setup “by design” thanks anyway.

[vadim]

Hello @itzlbritzl,

Thank you for sharing your feedback — it’s very valuable to us. From the support side, we’ve also raised this issue with our R&D team.

At the same time, to help prioritize this improvement, we need a sufficient number of reports from users experiencing the same behavior. Your report helps us make the case stronger.

We appreciate your input!