Robbie Williams's album 'Britpop' missing from Roon Tidal integration (ref#RJHCKX)

[Marcell_Toth]

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· Robbie Williams's newest album Britpop not appearing in Roon, Tidal favorites from it are simply missing from the Roon track list.

If I search for it it doesn't find it, but even my faved tracks are not available in Roon. I can play them just fine in the Tidal app.

Tell us about your home network

· Not really relevant IMO, I have perfect connectivity and can play any other track just fine.

ISP box in bridge mode, ipv4 only, some TP-Link Omada router with an Intel NUC hardwired into it running Roon core.

[Jon_Burrell]

Maybe also add your experience here. This is a known issue with new releases.

Roon Tidal Database and New Releases

New Megadeth wasn’t on Roon until about midday even though I had added it on Qobuz. Later on it was in their Roon discog but only in the “more from Megadeth” section, and still didn’t know that I had it added on Qobuz (which I always thought was a rock solid data link).

[alex_h (Alex)]

Hello @Marcell_Toth,

Thanks for your question.

I would like to clarify how our Tidal integration works. Roon does not simply mirror Tidal’s search results; instead, we maintain our own comprehensive database of metadata to power Roon’s discovery features.

If a track was added to Tidal very recently, it may not have synced to Roon’s database yet. It typically takes a few days (sometimes up to a few weeks) for new content to fully propagate.

Please give it a little time and try searching for it again.

Thanks.

[Marcell_Toth]

Thanks guys for getting back to me. I’m kind of used to these for very new releases, I accept that it’s a known limitation.

But this record has been out for 22 days now, so it’s certainly not (just) the usual issue. A few days, sure, but it’s been 3 weeks, this is some other bug.

[alex_h (Alex)]

@Marcell_Toth,

Thanks for the follow-up.

While it usually happens faster, in some rare cases, it can take up to a month for new metadata to fully propagate to our database.

To help us investigate this specific release, could you please share the full album title and artist name? Alternatively, a direct link to the album on Tidal or Qobuz would be very helpful so we can test it on our end.

Thanks.

[Suedkiez (Just a fellow user like you)]

There is something weird going on with the Tidal version (on the right) while the Qobuz version is fine

kp

[Georg]

It’s quite strange what Roon offers on this album:

[Mr.Flibble]

I think this is a Tidal issue.

What’s being shown as available from Tidal through Roon is just the two single versions.

To me it’s as if Tidal hasn’t provided the data to Roon.

Could be wrong.

[Marcell_Toth]

@alex_h

To help us investigate this specific release, could you please share the full album title and artist name?

Hi @alex_h, both of those data points are right there in the title of the ticket. “Robbile Williams” - “Britpop”, stylized as “BRITPOP”.

Here’s a direct Tidal link: BRITPOP by Robbie Williams on TIDAL.

@Suedkiez @Georg I don’t find it that strange, “All My Life” is just a single, right? So from what I can see, the single is visible just fine for both platforms, while Tidal is missing the actual album.

[Suedkiez (Just a fellow user like you)]

@Marcell_Toth

I don’t find it that strange, “All My Life” is just a single, right? So from what I can see, the single is visible just fine for both platforms, while Tidal is missing the actual album.

The Tidal version, which may be the single, is shown under Main Albums in Discography, not in the Singles and EPs section, so that’s strange right there. And, of course, the album that should be in this section instead, is missing.

According to Wikipedia, All My Life is indeed one of the five single released from this album, but there may be an additional problem insofar as five singles from Britpop are listed in the Discography under Singles and EPs, but All My Life isn’t - not the Qobuz version either. Instead there is Pocket Rocket, which Wikipedia doesn’t list as a single release.

[Marcell_Toth]

Fair points. Maybe somehow Roon mangled (some ID conflict?) that single with the main album? Not sure. Also that wouldn’t explain all the other discrepancies you found.

[joel]

I took a look at this and, indeed, we’ve not received the metadata from TIDAL for either version of this album. I’ve asked them to investigate.

[vadim]

Hello @Marcell_Toth,

We appreciate your patience until we investigate the issue. We will keep you posted with any updats avaliable.

[Marcell_Toth]

Thank you @joel & @vadim for taking a look into this.

Looking forward to an update when you have it.

[vadim]

Hello @Marcell_Toth,

Thank you for your patience while we looked into this.

Once TIDAL provides the missing metadata and it propagates through our systems, the album should appear normally in Roon. We’ll keep this thread updated as soon as we have more information to share.

Thanks again for your patience, and we appreciate you flagging this.