ROCK Not detecting external hard drives plugged into it

Support
1

Roon Core Machine

For 4 years I have been using a ROCK bulit from an Intel NUC8 and it’s been reasonably OK, However, I have noticed recently that it stopped recognising external hard drives. Meaning it wasn’t playing my tracks or backing up

For a variety of reasons I decided to upgrade to a new ROCK using the exact kit recommended in the ROON guide to setting up a ROCK. However the problem remains.

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There are 2 drives connected but neither are visible

Networking Gear & Setup Details

Nou using a VPN

A BT Home hub, connected to ROCK & Pre-amp via ethernet

Connected Audio Devices

Auralic pre-amp

Number of Tracks in Library

50,000 tracks

Description of Issue

The issue as shown above is that Roon/the Rock is not detecting any hard drives connected

Thanks

2

Did you plug the drives into another computer to see if they are still working?

3

Yes, thanks and yes they are still working plugged into a Windows lap top - but neither ROCK thoigh

4

NTFS formatted probably – did you properly eject the drive(s) on Windows? Read also:

2 Likes
5

Many thanks BJ

That explains a lot about the issues I had been having since Novenber 19th (not backed up since then)

So I took your advice and it’s all working fine now, thanks

Looking forward to the permannet fix

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