As suggested on the Roon website, I have bought a Intel Nuc C7I3BHN with 4GB RAM and 64GB M.2 SSD following the link to amazon on the website. I am a lifetime member of Roon.
There did not appear to be any trouble updating the BIOS. The ROCK installation went fine as well. I managed to unzip the codec files suggested and move the ffmpeg file to the codec location on the NUC. So far so good.
When I open the ROON app on my mac, the app says that an update is required for the roon optimized core kit. After trying to update it in the desktop app it states that there was an error checking for updates.
The same thing happens when trying to control the NUC from my iPhone.
I have tried the reinstall all the files (BIOS, ROCK and the codec file) and i have tried to restart the server software and reinstalling it in the web user interface.
Can you try a manual install from the ROCK Web UI? You can access this by going to the ROCK’s IP address or by opening a internet browser window and typing in rock/. Then, you’ll want to press the OS reinstall button:
Thanks for the fast reply. Unfortunately it did not solve the issue. The desktop app still says a software update is needed and that “There was an error checking for an update”.
Yes I think so. When plugging in the ethernet cable, the no network connection message disappears. Furthermore, I have no issue connecting to the web UI. Makes sense?
How the ROCK connected to the network in this setup? Is it connected directly to the router or to a switch/range extender/powerline adapter? Is the behavior the same if you try connecting it directly to your router?
Thanks for giving that a try. I have a few other ideas here:
How are your DNS servers configured on the router? I have seen other users get out of this state in the past if they change their DNS servers from the ISP provided ones to Google DNS or Cloudflare DNS. Can you please give this a try and let me know if it helps?
I am wondering what the Roon Logs display when this issue occurs, this might help us here. Can you use these instructions to navigate to your ROCK’s Log folder and send me that info?
I am a bit of an illiterate when it comes to DNS configuration etc. I will try to get some help with that.
The second question seems easier, but I have trouble uploading anything but image files. How should I send it to you?
I have followed the instructions and changed the DNS to the google 8.8.8.8. The problem persists. Still claims that there was an error checking for an update
I am seeing that you are having issues accessing the network on the ROCK:
04/17 03:32:25 Critical: [easyhttp] web exception without response: : System.Net.WebException: Error: ConnectFailure (Connection refused) ---> System.Net.Sockets.SocketException: Connection refused
at System.Net.Sockets.Socket.Connect (System.Net.EndPoint remoteEP) [0x000b6] in <126998f2e5ae42fe95554117eb649feb>:0
at System.Net.WebConnection.Connect (System.Net.HttpWebRequest request) [0x0016d] in <126998f2e5ae42fe95554117eb649feb>:0
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00058] in <126998f2e5ae42fe95554117eb649feb>:0
at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x0000f] in <370a0c27f4b74d1a81431037df6d75bf>:0
--- End of stack trace from previous location where exception was thrown ---
I have seen similar symptoms before with VPN or firewall connections blocking Roon from contacting our update servers. Are you perhaps running a VPN on the router or somewhere else in the chain? Does anything change if you temporarily disable this feature?
I’m just a semi-innocent bystander, but if you have the latest ROCK image then you shouldn’t need an update. I’ve install ROCK three times and have never seen that message, at least not that I can recall.
What would happen if you downloaded the image again and started fresh? Just a thought.
I do not have a VPN connection. I have managed to access the network settings and set the firewall level to low as there does not appear to be any way to turn it completely off. Still the same.
Why is it that I need to update the OS the the ROCK anyway? The image file I downloaded to begin with is this one: http://download.roonlabs.com/builds/roonbox-linuxx64-nuc3-usb-factoryreset.img.gz
which comes from the roon rock installation guide. Is that the newest one? It appears that the version on my Mac i newer (se image below)?
Can you please let me know the model/manufacturer of all your networking gear? I’m going to be starting a case for you with our QA team and will ask them to take a look over the diagnostics received from your Core.
