I’ve recently installed ROCK OS on my Intel NUC, but it appears to be an older version. I’ve tried to connect via the roon app on a separate windows PC, and it says that a software update is needed. Current software is Roon Optimize Core Kit 1.7 (build 571) stable.
Attempting to update via either the roon app or the web interface is unsuccessful, with the version remaining the same after repeated attempts to update. The roon app notes that “There was an error checking an update” and any attempts to retry also fail. Any ideas?
I’ve moved your post into the
# category of the forum, where it will be seen, and responded to, by a member of the Support team. support
Just to confirm, you’ve tried using the “Reinstall” button for the Roon OS on the Web Administration page, and that has not worked?
As far as I’m aware, the current version of Roon OS is Version 1.0 (Build 227), so please show a screenshot of
Roon OS (Build 227) Release Notes
Bug fixes and performance improvements for Roon OS Build 227:
Loosened compliance standards for NVMe drives to resolve an issue that affected a small number of RoonOS devices
Roon Server should be on 1.8 or 2.0. I suspect this is what needs updating. Please confirm.
That’s correct, the reinstall button does not update the server software build.
Yes, the Roon OS is version 1.0 (build 227); however, the roon server software is stuck at version 1.7 (build 571). See screenshot below.
How recent and where did you get the image from? A fresh install, downloaded from Roon Labs today, should put you on the latest Server Software.
I just did a fresh install yesterday, and I downloaded the most recent image from the guide on this page:
I’m Talking Rubbish. Ignore my post.
It all links back to the image you downloaded which has not been updated since 1.7? Support needs to jump in here.
Use this page:
Roon Software downloads Get it on PC, Mac, Linux, Intel NUC, Android & iOS. Download for PC Download for macOS Roon works on all platforms. Please visit this page on a Mac or Windows PC to see all the Roon downloads. ROON APP DOWNLOADS Roon...
Est. reading time: 3 minutes
Unless I’m missing something, that page also links to the same knowledgebase where I downloaded the image originally.
Support doesn’t work weekends. Maybe look at the server logs for clues at this point?
Occasionally, Roon Support will need to have a look at your logs or database. The instructions below will walk you through finding various folders that we might need to look into your issue. In most cases, you'll want to look at the machine running...
Looks like an issue with connecting the update server.
Your Core doesn’t seem to have access to the Internet or DNS is failing. How is it hooked-up to the network?
It’s connected directly to the router via ethernet. I can access the web interface and SMB shares via another computer on the network, so it shouldn’t have any issues.
I take it back. It’s pointing to a bad DNS server. Working on that…
“local access” and internet access are 2 different things. Just because local works does not mean the other will.
You can try setting a fixed IP on your core, via web interface, which will then let you set the DNS servers or change the DNS servers on your router. Roon recommends 220.127.116.11 (Cloudflare) or 18.104.22.168 (Google)
Sure enough, I fixed my DNS issue (pihole gone bad) and it’s working now. Thanks for pointing me in the right direction wrt to the server logs.
Aha - that would explain why the Reinstall option did not work in your case. Thanks for letting us know that this issue is solved. This will be useful for future reference.
October 24, 2022, 7:58am
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