I can’t get Roon to open on my MacBook Pro. It has been running well for months, but now nothing happens when I click the icon in the dock or in the applications folder. The app is set to open on login and it doesn’t do that either. How do I get it working again?
Thanks
Ian
Hi, Are there any errors / exceptions reported in the Roon log files?
I can find a Roon entry in the Diagnostic Report for Aug. 5/15. Because I’ve been away, I don’t think I used Roon since then. Please excuse the length of this - I arbitrarily cut out the middle because it was too long - but here is the report (haven’t a clue what this is or what it means):
Date/Time: 2015-08-05 10:33:12 -0400
OS Version: 10.10.3 (Build 14D136)
Architecture: x86_64
Report Version: 19
Command: Roon
Path: /Applications/Roon.app/Roon
Version: ??? (???)
Parent: launchd [1]
PID: 363
Event: cpu usage (microstackshots only)
Thread: 0xd3a (89% cpu over 102 seconds)
Duration: 102.00s
Steps: 101
Hardware model: MacBookPro8,1
Active cpus: 4
Fan speed: 4324 rpm
Powerstats for: mono-sgen [363] thread 0xd3a
Start time: 2015-08-05 10:33:14 -0400
End time: 2015-08-05 10:34:53 -0400
Parent: launchd
Microstackshots: 60 samples (59%)
Primary state: 48 samples Frontmost App, User mode, Thread QoS Legacy
User Activity: 0 samples Idle, 60 samples Active
Power Source: 0 samples on Battery, 60 samples on AC
60 thread_start + 34 (libsystem_pthread.dylib) [0x9b4cae52]
60 _pthread_start + 162 (libsystem_pthread.dylib) [0x9b4ccd89]
60 _pthread_body + 138 (libsystem_pthread.dylib) [0x9b4cce13]
60 inner_start_thread + 240 (Roon) [0x299830]
60 start_wrapper + 645 (Roon) [0x1ed2d5]
60 mono_runtime_delegate_invoke + 92 (Roon) [0x216b2c]
60 mono_runtime_invoke + 127 (Roon) [0x21132f]
60 mono_jit_runtime_invoke + 751 (Roon) [0x4f0ff]
60 ??? [0x52d3728]
60 ??? [0x8baef9d]
60 ??? [0x8d5828c]
51 ??? [0x8d5a2db]
51 ??? [0x8d5c520]
51 ??? [0xd486742]
51 ??? [0xd584890]
44 ??? [0xd584a24]
15 ??? [0xdbcdbe0]
15 ??? [0xdbd27ac]
15 ??? [0xdbd2c54]
15 ??? [0xd27a3a8]
15 ??? [0xd27a544]
15 leveldb_get + 85 (libleveldb.dylib) [0x8b518f5]
15 leveldb::DBImpl::Get(leveldb::ReadOptions const&, leveldb::Slice const&, std::__1::basic_string<char, std::__1::char_traits, std::__1::allocator >) + 350 (libleveldb.dylib) [0x8b5852e]
15 leveldb::Version::Get(leveldb::ReadOptions const&, leveldb::LookupKey const&, std::__1::basic_string<char, std::__1::char_traits, std::__1::allocator >, leveldb::Version::GetStats*) + 1127 (libleveldb.dylib) [0x8b67ef7]
15 leveldb::TableCache::Get(leveldb::ReadOptions const&, unsigned long long, unsigned long long, leveldb::Slice const&, void*, void ()(void, leveldb::Slice const&, leveldb::Slice const&)) + 152 (libleveldb.dylib) [0x8b65a78]
1
1 soom_analyze + 2456 (libroonmedia.dylib) [0x1d18b3f8]
1 usleep$UNIX2003 + 60 (libsystem_c.dylib) [0x982ceab2]
1 __semwait_signal + 10 (libsystem_kernel.dylib) [0x917758f6]
1
Binary Images:
0x40000 - 0x358ff6 Roon <7835B7FF-8C4B-36E0-A040-FE07BDD0A210> /Applications/Roon.app/Roon
0x8b4b000 - 0x8b87ff7 libleveldb.dylib (0) <543CD24E-D40C-353C-8EE6-51160F8838B7> /Applications/Roon.app/Contents/Resources/libleveldb.dylib
0x1d182000 - 0x1d2acffb libroonmedia.dylib (0) <628C4CC3-1ECF-390B-809B-0E2B3B3B48CB> /Applications/Roon.app/Contents/Resources/libroonmedia.dylib
0x9175c000 - 0x9177bfff libsystem_kernel.dylib (2782.20.48) /usr/lib/system/libsystem_kernel.dylib
0x97b77000 - 0x97b90fff libsystem_malloc.dylib (53.1.1) <58CD8BC7-55D1-3862-8E5D-728EE2EBE447> /usr/lib/system/libsystem_malloc.dylib
0x98250000 - 0x982e5fff libsystem_c.dylib (1044.10.1) <9804163C-4DEC-3B94-9854-00248E44554F> /usr/lib/system/libsystem_c.dylib
0x9b4ca000 - 0x9b4d2fff libsystem_pthread.dylib (105.10.1) <4A229519-29A1-3ABF-8CEF-43BCE4ACDA06> /usr/lib/system/libsystem_pthread.dylib
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Hey, I got it working by consulting a Mac forum. I opened the activity monitor, found Roon, and clicked “quit process”. I reopened Roon and it’s working again.
Thanks
Ian
Great news.