I'm on Roon 1.8 (Legacy) and have added music to my ROCK. None of the new tracks I have added have been identified and "Metadata Improver" has been paused.
Describe your network setup
Router: ASUS ROG Rapture GT-AXE16000 ROCK: Intel NUC8i3BEH3
We’ve been able to reach the ROCK to examine diagnostics. RoonOS has logged repeated network reachability failures since 9/18; basic upstream requests to timeservers, Roon’s device identification and metadata database servers, and account servers have all failed. Furthermore, the machine isn’t listing an active ethernet connection.
The identifier is queueing albums that have failed to identify on import, but the network failures have already at that point unauthorized the session. When network reachability is restored, Roon does appear to import content and identify it.
What is the specific network chain between this ROCK and the internet?
Is there a particular reason you’re resistant to updating to Roon 2.0?
Remove any managed switches, WIFI repeaters, or powerline adapters from your setup
Only have a Mesh setup with one other node. Don’t have any switches, WIFI repeaters, or powerline adapters on my network. ROCK is directly connected to my ASUS router.
Disable any VPN, firewall, and antivirus running on your server
Apologies for the late response @benjamin - I’ve been out of the country for a few days.
Not sure how to allocate additional bandwidth to it. I’m with a service provider that provides me with 500MB/sec download and 30MB/sec upload and am surprised ROCK can’t work with this considering there isn’t much going on with my network.
I’m happy to try another Gigabit Port on my router. If there is a particular ethernet cable you suggest please let me know. I’m using Amazon Basics Cat6 cables at the moment.
I take it you have tried rebooting the server and restarting your network gear as a first step? If not then restart all network gear. Power them all off. Then switch on one at a time with modem/router/switch. Then reboot your server.