Firing up the latest version of Roon (2.56 / 1582) on my MacBook Pro (M2 Pro, Tahoe 26.1) nukes my computer's ability to 'be' online, making Roon essentially unusable.
Network context is – 3 x LinkSys Velop 6E Mesh nodes, Roon Nucleus One hardwired into main unit, library is onboard the Nucleus, MBP is generally hooked into a satellite node that's wifi-connected to the main one. As soon as I fire up Roon on the MBP, the MBP's network connectivity goes off and on and off and on. It can (and has) settled down, but I've not worked out the circumstances under which that happens. At the moment, the problem's so bad that I'm just not firing it up, which means no music at my desk, which is a pain. I _think_ that it's just the MBP that's affected, but generally when I'm at my desk working I'm not using other network-connected devices (phone, TV, etc).
Describe your network setup
As above. 3x LinkSys Velop 6E Mesh Network units (MX6200). Roon Nucleus One hardwired into the main node (as in, the one that's connected to the phone line) via a Netgear 5-port gigabit switch (GS305). Modem is a BT Openreach one, 'G.fast modem', MT992.
Have you tried hard wiring the MBP into the yellow Ethernet ports on the back of the router? If you can, do so and see if the connectivity issues exist. Be sure to turn off the WFI though, or the computer will complain of another computer on the network using the same name.
Something clearly isn’t happy but, never had this issue with BT FTTP 900 or Sky on my BMP M2 Max.
And just to confirm, as you saying that when Roon is open, it’s cutting off the internet connection to the laptop. Therefore not being able to use the internet as normal?
I haven’t. I don’t thiiiink I have the ability to hardwire the MBP to the router. I’ll have a dig around my box of cables just in case, but mightn’t be any time particularly soon.
The network connection, when Roon is fired up, drops, then finds itself again, then drops, then finds itself again. I think one time it did manage to stabilise itself and it was plain sailing, but since then it’s been taking long enough to not stabilise that I’ve basically written it off as a thing to try (working from home = being online is important!).
Wifi was already set to ‘fixed’, so it wasn’t that.
But! Turning off Wi-Fi 6E mode in the MBP’s settings looks as though it might’ve made a difference. Roon firing up as normal, straight to my library, laptop’s connectivity unaffected. I’ll determine over the coming days if it’s a one-off, or if this has sorted the problem.
I’ll aim to get you a video over the weekend, just so you can see what was going so wrong, in case it’s useful for diagnosis / resolution.
This thread will automatically close in another day without another response from the OP. Please reach out if you’re having continued network-related errors in Roon and we’ll respond promptly. Otherwise, happy listening!
Okay, unfortunately the switching off of 6E wasn’t a long-term fix, because the first video call I tried to jump on with my team just didn’t work. They couldn’t see video from my end, and vice versa. There’s a chance it could have sorted itself out over time, but at the time I didn’t have the time. So 6E is back on, and has been ever since.
And the problem manifested via the iPhone app for the first time yesterday. Fired it up, and down went my MBP’s connectivity. It wasn’t doing this last time I tried last week.
I recorded a screen video just now, and having quit Roon, things were still iffy, up until I cleared out the two active Roon-related processes via Activity Monitor on the MBP.
Lemme know if there’s any further detail you need. I’ll get the screen recording uploaded to the link you shared.
Thank you for the update. Video recording is extremely useful.
I have tried to request the diagnostic report from your Mac, but with no luck; it seems it is offline, or something is preventing the connection to our servers.
Can you please use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!
Thanks for this. I run a Roon Nucleus One at the moment, so potentially the system your end had my Mac (which used to be where I ran Roon from) still hanging around?
Either way – I’ve uploaded the logs via your File Uploader; file is called ‘petemorrish031225.zip’. Thank you!
Thank you for uploading the logs from your Nucleus.
In this case, we’ll also need the Roon Remote logs directly from your Mac.
Would you kindly follow the same steps as before and zip the RoonLogs folder from your macOS device?
We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.
You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.
