Roon always shut down while playing song, sometime shown "nothing to play" sometime shown "tidal too slow"

[Carine_Chong]

Core Machine (Operating system/System info/Roon build number)

Mac OS Big Sur version 11.1/MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Huawei Echolife HG8240H/Huawei and Huawei Model WS5280V2

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

B&W Formation Wedge

Description Of Issue

song played stop by message “nothing to play”
song played stop by message “Tidal too slow…”
song played stop and continue with others song and stop again
it happened evertime using ROON
when direct play from Tidal won’t have any problem

[wizardofoz (Mr Fix It aka The Wiz)]

Are you using WiFi for the core and also what is your internet connection speed… Speedtest.net or fast.com should give you something to post.

Networking Best Practices

[noris]

Hi @Carine_Chong,

Welcome to the forum! Does the issue happen if you try to play to the “System Output” zone of your Core or only to the B&W? Can you try to connect via Ethernet cable and verify if the issue is the same?