Roon and miniDSP SDH - Not playing issue (ref#N9DP0U)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Network - Ethernet

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Worked yesterday. Not today.

What are the make and model of the affected audio device(s) and the connection type?

· minidspSDH affected. No other zones.

Describe the issue

Roon and miniDSP SDH - Not playing

Describe your network setup

FiberOpticModem--ethernet-->Roon Rock --ethernet--> SDH.

2

Hello @Jim_Bohlman,

Welcome to the community! Thank you for sharing the details of your setup and the specific behavior you’re seeing with your miniDSP SHD.

Could you please try restarting your Roon Server (your Roon ROCK machine). Does a full reboot of the server restore playback?

We have seen some similar reports following recent updates, and knowing if a restart temporarily resolves the issue will help us determine the next steps.

Looking forward to your reply.

3

OP here.

SDH zone is enabled as Roon Ready in Roon remotes (desktop and iphone app), but will not play. Attempts to play a song, no countup of seconds of play, advances to next song in list/album, wont play that, advances a few ore times, then gives “Too many failures. Stopping playback” message. Other sources play to the SDH (Tidal, Aple Music). Roon also plays to other zones (Escape P6 Air and iPhone direct). Did not work either before or after application of most recent SDH firmware.

4

Rebooting the Roon Rock server fixed it.

I didn’t think the issue was there because it played to other zones… but that did the trick.

Thank you!

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