Roon and miniDSP SHD not playing issue (ref#7B36K4)

[Jim_Bohlman]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Network - Ethernet

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Today

What are the make and model of the affected audio device(s) and the connection type?

· miniDSP SDH

Describe the issue

ref: Roon and miniDSP SDH - Not playing issue (ref#N9DP0U)

Describe your network setup

fiber optic modem->ethernet->roon ROCK->ethernet->SDH

[Jim_Bohlman]

Refer to issue: Roon and miniDSP SDH - Not playing issue (ref#N9DP0U)

I spoke too soon… while re-booting the Roon ROCK solved the issue for that listening session, I have now found that the problem returns each time I power cycle the SDH. The only fix I have found is to re-boot the ROCK after the SDH is powered on every time. Once that sequence is complete, all works OK…

The ROCK does not have to be rebooted to play to another zone (a Roon-ready Escape P6 portable speaker). Only to the SDH. And the SDH plays other sources (AirPlay, direct connected TV, etc.)

[alex_h (Alex)]

Hello @Jim_Bohlman,

Thanks for getting back to us.

To help us investigate this further, could you please make a note of the exact time (and your local time zone) the next time the issue occurs?

This will allow us to cross-reference the event with our server records and identify the root cause.

Looking forward to your reply.

Thanks.

[Moonhead]

I have the same/ similar issue, too, since the last 2 releases of Roon.
Every time I power on the SHD and select the zone to play, the SHD gets “kind of initialized” (the display briefly lights up), and the zone/SHD seems to be playing, but there is no sound output and playing indication in Roon soon stops. If I re-boot Roon Server (on a Synology NAS) - while minidsp SHD is still powered on - then playing works.
My current alternative to get the SHD playing instead of rebooting Roon Server is to go into the zone settings and change + save one setting and then set-it back and save again (eg. Volume control: fixed volume >> device volume + save and then set-back + save again) This reliably works but is not a long-term solution…

(other zones, eg. a Sonos Five or MacOS Core Audio don’t show this behaviour)

[Enno14]

I have the same issue with FiiO SR11 since the last two updates.

My workaround is to disable and enable the unit in audio settings or restart Roon server.

[Jim_Bohlman]

It happened last night and again this morning… I’ll make note of the exact time it happens next and reply. But it’s still happening. other info:
Roon ver 2.60 (build 1629)
Roon Server version 2.60 (build 1629)
RoonOS version 2.1 (build 271)
OS Version RoonOS version 2.1 (build 271)

What’s odd is that the SDH shows up as a device under “Audio→roon ready” along with the other roon-ready device (an Escape P6Air) even when this issue occurs. Everything plays fine on the P6. On the SDH, though, the device shows up, and clicking “play” on any track has the effect of:

• the track time/progress counter/bar NOT intrementing/advancing. stays at 0:00 for several seconds
• after several seconds, a move to the next track in the list, which exhibits the same behavior
• after moving through a few tracks, a “Too many failures. Stopping playback” message is displayed, and no further attempts to play a track are made.
• I can change the device over to the P6, and all works fine. Change it back to the SDH, no joy.
• If I power cycle the ROCK, all works correctly.

[benjamin]

Hey @Jim_Bohlman and others who have chimed in on this thread, thank you for the additional information and reports!

After reviewing a fresh diagnostic report from your Roon Server @Jim_Bohlman, I can confirm you’re unfortunately experiencing a known issue our team is actively investigating. Here’s the link to the tracking thread regarding it:

Roon Ready Playback Failing to Initialize After Update to 2.58, Restart Potential Workaround [Roon Investigating]

Hello! Try to Enable automatic standby for the your “zone” ( im configured to enter standby after 30 seconds of inactivity) this is resolves the issue for me. With standby disabled, the endpoint remained in an active RAAT state during prolonged idle, after which playback would fail to initialize until the RAAT session was reset. Forcing the zone into standby after inactivity prevents the stale RAAT session condition and playback now consistently initializes after idle.

Any updates from our team will be posted to the above tracking thread. I’m sorry, I don’t have any immediate next steps for you, although there has been some community discussion around potential workarounds.

Thanks for your ongoing patience here!

[Joerg_Moritz]

Hi,

at my setup, Roon Core with Rock and miniDSP SHD the same issue, not playing, after rebooting Roon Core it works…

kind regards

Jörg Moritz

[connor]

Hi @Joerg_Moritz,

Our Early Access pre-release testing branch has a constellation of fixes included that target the symptom you’ve reported here.

At your convenience, please follow the steps presented in this article to try migrating your Roon Server and Roon Remote machines to the Early Access branch. This will involve installing the Early Access version of Roon on both machines, and it will not affect your Roon library or customizations in any way.

Joining Early Access will permit you to test the latest Roon fixes and features in advance of their release via a publicly available update.

Here are instructions:

Roon Early Access Program

We will also be sharing updates pertaining to this release in the main tracking thread here:

Roon Ready Playback Failing to Initialize After Update to 2.58, Restart Potential Workaround [Roon Investigating]

Hello everyone, We know this issue has been a frustrating one, and we truly appreciate your patience while we’ve been working behind the scenes to address it. Our latest Early Access release includes targeted changes aimed at improving this specific behavior. Based on the feedback we’ve received so far, the update appears to be helping in the majority of cases, which is encouraging. That said, we’re still seeing a few edge cases that require additional refinement, and we’re continuing to fine…

Thank you!

[noris]

Hello all,

We have released the fix for this issue to production:

Roon 2.61 and ARC 1.74 are Live!

Hey everyone, We’re excited to roll out new functionality for music lovers in Roon 2.61 and ARC 1.74. Live Music Comes to Roon We’ve partnered with nugs to bring 30,000+ official live recordings from Bruce Springsteen, Pearl Jam, Metallica, Billy Strings, Dead & Company, and hundreds more directly into Roon and ARC. Browse shows alongside your streaming services and local library, all streamed in lossless quality to every device Roon supports. Discover Your Streaming Services in ARC For the …

Please let us know if you are still seeing issues after performing the update, thanks!

[connor]

Hi @Jim_Bohlman, @Enno14,

We’re pinging this thread to see if you’re still encountering this problem on the latest Roon build.

Thank you and we’ll watch for your reply.

[Enno14]

Nope, problem was solved with the last update.

[Jim_Bohlman]

This seems to have fixed the issue for me. Tested several times across a few days from different roon “remotes” (MS PC based and iPhone) and so far, connects just fine on statup without me having to do anything special.