Roon app crashes on Samsung Galaxy Tablet 11 Ultra (ref#2BEJQ1)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon app crashes shortly after starting on Samsung galaxy tablet 11 ultra using the latest android an roon updates. Windows 11 roon app works a expected

Tell us about your home network

· Asus router rt-ac68u

2

Hi @roland.tatzl,

There’s a bug in the latest release affecting Android. The team has a hotfix in the pipeline:

The crashing occurs when Notifications permissions are automatically declined after the 2.70 update. To restore these permissions:

  1. On your Android device, open Settings → Apps.
  2. Select Roon.
  3. Tap Notifications and toggle Allow notifications on.
  4. Fully close and reopen the Roon app.
(Alternatively, long-press the Roon icon →App info → Notifications → Allow.)

After re-enabling notifications and restarting, the app should stop crashing and closing on its own.

Let us know if this helps and we’ll merge your report into the main tracking thread. If you’re still encountering problems after trying this workaround, we’ll investigate this independently. Thank you!

3

Hi @roland.tatzl,

We wanted to circle back to confirm that the hotfix resolved this problem for this tablet.

Please let us know if you’re still having issues, and we’ll promptly follow up. Thank you!