Support I am having this issue too, on iOS, iPadOS, Mac 13.21, and Win10 64 all latest versions. I have to uninstall the app, then reinstall, and I have one attempt at selecting a song, and the app crashes. On restart the app crashes about 1 sec after loading. It is unusable at present, like I can’t listen to any music. Roon is being used on a Sonus Faber amp, and an Aureliac. All Roon interface devices were updated today.
Regards
Kingsley
Hi @Kingsley_Burton,
I’ve split out your post to it’s own topic, however, the team Roon need a bit more detail to help you get this resolved. Would you mind filling out the support template below? You can copy and paste it in your reply, thanks!
Include your operating system and machine info (Model, CPU, RAM).
Your networking gear (model of routers/switches/etc), connection types (Wifi/Ethernet), and any firewalls, antivirus, or VPN software.
Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.
Tell us how large your music library is, eg. “30,000 tracks”.
Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!
Nucleus+
devices are Ethernet, control apps are wired and wifi. No problem with router - uptodate and 110MB/s download speed confirmed. This has been happening since the weekend.
Aurelic Vega G2 streaming and Cambridge Audio EVO 150 Amp
Can’t tell you as I can’t get into it, but about 3TB of MQA and equivalent on a hard disk.
Support I am having this issue too, on iOS, iPadOS, Mac 13.21, and Win10 64 all latest versions. iOS, iPadOS, Mac M1 OS 13.2.1 are wifi and Win10 64 is wired. Streamers are wired.
I have to uninstall the app, then reinstall, and I have one attempt at selecting a song, and the app crashes. On restart the app crashes in less than 1 sec after loading. It is unusable at present. I can’t listen to any music at present. Roon is being used on a Cambridge Audio amp, and an Aureliac. All Roon interface devices were updated today.
Regards
Kingsley
I can’t load a video of the crash, but I can send it to an email if one is provided. The video is 4.6mb of the iPhone app crashing. The open screen appears and it says loading, then loading album and then crashes. The album I was listening to was streamed, Blancmange Happy Families Too… I think its a conspiracy against 80’s music! 
I’ve also tried on two different iphone models - 10 and 13 Pro Max’s, and two different iPad Pro’s. Mac M1 app doesn’t even load splash screen before crashing. I see Roon in the title bar and then its gone. I have downloaded the current version of Mac, PC and iOS.
Managed to get into the Windows app, but deleting the app and settings.
Login screen attached
Mac, iOS and iPadOS apps not working - well rather crashing
Still crashing on all devices after todays update
Thats Roon 2.0 (build 1223)
Windows 10 x64 is now crashing after update… system is now unusable
Issue now resloved by unplugging the power from the Nucleus+, waiting and repowering it up. All software now working.
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