iPhone 11 Pro Max and have the latest iOS. Description Of Issue Anyone else having the iPhone app crashing again? I deleted the app, downloaded it again, still crashing.

@support I’m on IOS 14.6 on a iPhone 12 Pro. I’ve been listening for a few hours and started getting a crash after about every 15 seconds on a track. Interestingly I swapped over to Apple Music and also got a crash. A reboot of phone cured it, if it happens again I’ll see if it also affects other…

Hi @Roon_Superuser , Thanks for sending the video over. I’ve also re-enabled diagnostics mode for your iPhone to look into the issue further. It looks like unfortunately, Roon logs don’t indicate why the issue is occurring. It appears to be an unmanaged crash (where the iOS system closes the app an…

Hi, any updates on the iphone app crash issue? This has been happening for a long time now and still no resolution. I think i made a mistake by buying life time roon membership. Will I be able to get my money back if I cancel it? I am tired of having to restart the app every 20 sec when it crashes. …

This is constantly happening to me too. Started a couple of weeks ago. iPhone 8+, latest iOS. It’s not happening on any of my other devices.

@Eran_Levy this is an ongoing issue and has been going on for several months now. New users who are considering buying Roon subscriptions should be made aware of this issue to help make an informed decision. Still no proper resolution. @danny said he will work hard to make Roon the best possible pl…

Thanks! I’d love to switch to a different platform but unfortunately I’m not aware of any serious competitor in terms of features and compatibility. I hope this can be addressed seriously soon, it’s clearly a real issue that’s happening to multiple users.

Hi @Roon_Superuser & @Eran_Levy , I wanted to reach out to you because I had a meeting today with the senior technical team to discuss this issue and there is progress is in motion towards resolving debugging this further. At this time, we believe that this issue is due to the iOS system running ou…

This is also constantly happening for me on my iPhone 11. Very frustrating as I paid for a lifetime subscription so expect a quality product not having to work around constant app crashes.

Hi @Nathan_Scrivener , Are you able to provide iOS console logs using my above suggestion? We are looking into this further and we believe that the tracks queue and images might be related to the issue at hand, we have heard from others that clearing the image cache in Roon Settings -> Setup -> Cl…

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Roon app crashing (again) - iPhone 11 Pro Max iOS 13.2.3 & 13.3

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