Roon app freezes on Pixel 9 Pro when trying to connect to server (ref#G77SEF)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

How can we help?

· I am experiencing freezes or crashes

Other options

· My Roon software won't start up

Describe the issue

My new pixel 9 pro phone cannot find the server. I downloaded the app, after download it asks to allow connection, then it freezes, nothing happens. I have deleted and retried a few times and have the same issue each time.

Describe your network setup

Sooloos system, Qnap Qfinder pro TS-451+, TP link router model: Archer AX 11000(us) ver 1.6

2

Hey @clint.keso,

Thanks for writing in, and welcome to the Roon community! We’re excited to have you here, but also apologize in that it’s an issue that has prompted your intial post.

If you head into your normal Roon settings > Roon Arc > do you see any errors? Or are you properly connected here?

If you try using the .APK Arc download, do you run into the same issue? You can download it here:
https://download.roonlabs.net/builds/RoonARC.apk

We’ll be on standby for your reply - thank you! :+1:

3

Hi Benjamin,

When I look at Roon settings/ Roon Arc on my iPad, it says “Ready”.

Is there something else I need to check?

Hi Benjamin,

The Arc APK worked, I downloaded it and it linked right up!

Thank you for the support!

4

Hi @clint.keso,
Great we’re glad the APK worked for you. I’ll mark this thread as solved for you. It’ll remain open for a few days in case the problem returns.

5

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