Roon app freezing and music playback issues with Tidal connection (ref#GL6ER9)

Support
1

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

Quite a few. Roon search didnt work, app freezes, music stops playing, app freezes need to reboot. Music plays then cuts out. Tracks say cant connect to Tidal, app freezes again, music cuts out, and thats the never ending circle I have

Describe your network setup

I have Roon core on a dedicated server that is connected to the router via ethernet, , I have a Wiim ultra connected to 2Kef speakers, the rest is Sonos products. I have 1 WIFI extender in the house. Internet wise I am connected to Sky my ISP

2

Screenshot 2024-12-23 at 05.10.40
Screenshot 2024-12-23 at 05.10.402102×844 111 KB

Its My life is an example of many tracks that cant connect to Tidal

3

Please give a detailed description of your Roon server and your ISP speed, etc.

4

ISP speed 463mbps download
82 upload

Excuse my ignorance what details do you need
I’m running roon rock on a dedicated machine

Screenshot 2024-12-23 at 06.04.15
Screenshot 2024-12-23 at 06.04.151306×730 63.6 KB

As you can see this is another issue today in that the Mac app is not connecting

5

Roon Support is going to want to know the details of the Roon server computer. A dedicated machine could be anything. It may or may not be the source of your problems.

6

I cant upload a video here but Roon App on my macbook just keeps trying to connect, it connects for 2 secs and then I get waiting for roon server, so its not working on my macbook

7

Are the details I have provided above what they would want to see?

8

I see it’s a macbook. Maybe specify processor, how much ram, etc.

9

One thing to add also is that whilst the Core is connected to the Router I also have a mesh network that is connected to the router.
None of the Roon software connects to the mesh its purely a separate network that I use for my Peloton.
I dont know if that helps

10

Thats just the app that I sometimes use to connect , but I mostly use my phone

11

Apologies if I haven’t read correctly, but where is your Roon Server/core? I see that you are running ROCK, but I can’t tell on what?