Roon app intermittently skips tracks on MacOS Sequoia (ref#EVMKO7)

[Russ (Russ Baldwin)]

What best describes your playback issue?

· Roon skips entire tracks in my queue

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

What are the make and model of the affected audio device(s) and the connection type?

· iMac 24-inch, 2023 M3 24GB1 5.1 (24B83). 5Ghz or std WiFi, signal good, close to router.

Describe the issue

Roon app sometimes plays tracks fine, other times it just skips tracks, local or streaming. I have to restart the Roon app to get it to play. iPad and iPhone in same system work fine.

This has only happened since MacOS Sequoia, MacOS, currently I am 15.1 (24B83).
Roon Mac v2.0 (1470) and Core v2.0 (1470).

Describe your network setup

Rook Rock core connected to a Netgear Wirelss Router via ethernet. Mac connected to Router via WiFi

[benjamin]

Hey @Russ,

It’s good to see you on the community again! Sorry to hear about your playback issues.

A first easy test, could you temporarily hook your MacBook up to your router via ethernet and see if the same issue occurs?

Next, can you please navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed. If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.

Lastly, if your issues persist, let’s refresh the RAATServer database on the mac:

You can generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have:

• Create a Backup of your current Roon database
• Exit out of Roon
• Navigate to your Roon’s Database Location
• Find the folder that says “RAATServer”
• Rename the “RAATServer” folder to “RAATServer_old”
• Restart the Roon App to generate a new RAATServer folder